Lien Resolution Analyst - ApTask

About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.



Rate Range: $20-$21/Hr



Job Description:
Responsibilities:

• Understand and consistently meets lien resolution milestones in accordance with ***'s service level standards (SLAs) and performance metrics, as required by the Lien Resolution Manager
• This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments; written, oral and listening by phone, fax and/or e-mail
• Compliantly resolve healthcare liens with governmental and private lienholders.
• Ensure that *** receives the required data and documentation from lienholders in a timely manner, and thereafter route that information to the proper internal departments for processing
• Advocate for and obtain the best result for our clients.
• This position requires a basic understanding of all insurance types (Medicare, Medicaid and commercial), in addition to specialized knowledge in at least two or more lien types
• Proactively learns and follows all internal and external procedures and protocols
• Engage in cross-training and other ongoing training initiatives
• Consistently follow up with lienholders and recovery contractors when expected data and/or documentation is outstanding
• Addresses and ensures accuracy of all incoming data and correspondence according to Epiq Global's standard operating procedures
• Maintain and document all up-to-date communications and action on a lien with detail and accuracy
• Effectively communicates and collaborates with internal teams, especially our client service teams, to obtain and provide timely updates to clients on key issues
• Routinely provides status updates to the Lien Resolution Supervisor/Manager
• Quickly identifies and removes obstacles and escalates appropriately. Escalates any complex or priority issues to their Lead or Manager in a timely manner
• Collaborates with the Lien Resolution Manager to document all lien resolution processes, including periodic updates
• Effectively works as a member of the team, fosters teamwork, and volunteers to assist others, as appropriate.
• Participates with projects and assists the Lien Resolution Manager as needed
• Regularly participates in meetings and is dependable as an internal and external resource on assigned liens and projects
• Display professionalism, accountability and initiative on a daily basis and is open to coaching and feedback.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com