Life Claims Processor - Country Financial - Corporate

COUNTRY Financial is looking for a Life Claims Processor to join our life health claim team. You'll be answering phone calls to assist agents and beneficiaries with starting the life claim process and helping COUNTRY Life deliver on claim promises.

This position offers a hybrid work schedule and is based out of our corporate offices in Bloomington, IL.

How does a Life Claims Processor make an impact?

• Initiates and receives telephone calls and e-mails from beneficiaries, financial representatives, attorneys, funeral homes, etc., concerning Life Claims.
• Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
• Processes incoming mail for new and pending claims. 
• Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports.
• Follows up letters for Surrender Receipts and closing claims when received.
• Sends correspondence of life insurance search requests.

Do you have what we’re looking for?  

• Provides customer service by answering phones and providing information to the Client/Beneficiary, Financial Representative or Third Party as appropriate regarding initiating a claim, questions of coverage, claim status and other information.
• Processes incoming mail for new and pending claims.
• Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.
• Completes daily work including moving work in the AWD system to the appropriate team, updating AWD of closed claims, working other AWD reports.
• Communication skills to communicate with internal and external parties regarding claim needs.
• This is a senior level support role, which typically requires 2+ years of relevant experience.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business. 

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community. Please click here to learn more about who we are and the many benefits we offer our employees.   

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today! 

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.