LifeWise IT Support Desk Administrator - LifeWise Academy Support Center

About Us

Decades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school students attend LifeWise Bible classes each week.

We believe released time is the greatest missed opportunity of the church in America to reach the next generation. But we want to change that and we need your help!

About You

You love Jesus. You love kids. You love T's crossed and I's dotted.

As the Support Specialist, you are attentive, analytical, helpful and efficient. You possess successful administrative and organizational skills and you have strong written and oral communications skills.
As a results-driven and self-motivated individual, you are able to juggle multiple high-priority tasks at once. Your colleagues know you can easily dive into the details to crank out tasks and small projects yourself.
At the end of the day, you do what it takes to get things done. Most importantly, you know this isn't just a job. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the Gospel.

About the Job

We are looking for a gospel-centered, results-driven and detail-oriented Support Specialist to join our team. This full time position will operate out of our headquarters in Hilliard, Ohio and will focus on bringing outstanding customer service and support to our network of employees and volunteers as well as administrative support to senior LifeWise staff.

Responsibilities

• Identify customer needs and determine solutions based on analysis and research
  
• Manage IT support ticket queue
  
• Answer phone calls and assist customers as needed
  
• Provide customer support, ensuring prompt and professional resolution of issues
  
• Assist with ongoing CRM data maintenance (Salesforce)
  
• Troubleshoot and resolve basic to intermediate-level system issues
  
• Document all interactions in a ticketing system, ensuring accurate tracking and follow-up
  
• Maintain IT related process documentation and resource articles
  
• Collaborate effectively with team members in the pursuit of support solutions
  
• Serve as primary point of contact for ticket agent assignment and quality control
  
• Complete a wide variety of administrative tasks and projects
  

Qualifications

• A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
  
• Ability to work with and effectively communicate with users of all levels of knowledge and skill
  
• Exceptional customer service
  
• Advanced ability to anticipate, diagnose, and problem solve
  
• Bachelor's degree (preferred)
  
• Proficient computer skills, including Google Workspace
  
• Strong verbal and written communication skills
  
• Ability to work in a fast-paced environment and prioritize multiple tasks
  
• Proven experience as a help desk clerk or other customer support role (preferred)
  
• Adept at refining written materials for clarity and consistency
  
• Comfortable with routinely shifting demands
  
• High degree of attention to detail
  

Pay and Benefits

• From $25 per hour
• Retirement plan, including employer match
• Unlimited PTO for qualified employees
• Job Type: Full-time

LifeWise Academy's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" section of employment discrimination laws for religious organizations and permits them to give employment preference to members of their own religion. LifeWise Academy is in that category.