Litigation Contested Mediation Foreclosure Manager - Citizens

Description


The Supervisor manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company’s operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends, and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.



Leadership Accountabilities:

Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.



Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.



Customer Service: To champion strong customer service attitudes and values.



Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable, and stable environment.



Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.



Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.



Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.



Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.



Team Development: Create, plan, and implement activities that will support the development of team members.



Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individual’s performance to ensure they meet their specific objectives and that they have the right knowledge, skills, and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).



Primary responsibilities include:





+ Monitors and oversees all teams’ activities related to each assigned matter, case and loan from setup, referral, and resolution for Litigation, Contested and Mediation.



+ Manages and maintains relationships with attorney and outside vendors regarding loan status, movement through the legal process applicable or recommended.



+ Responsible for tracking case status, hearings, updating the litigation tracker, litigation calendar and appearing as needed according or as directed to each matter.



+ Attend hearings, conferences, settlement cases and trials as needed.



+ Travel is required.



+ Completes all research in-order to assist inhouse or outside counsel by providing documents, documentation, and evidence in support of each assigned matter ensuring high standards and quality work in a timely and professional manner.



+ Offer strategic problem solving and detailed root cause analysis for tracking and resolving.



+ Open Risk issues or emerging issues to track remediation, improvement of process and procedures to remedy root cause.



+ Setup new legal matters in the Litigation Tracker spreadsheet.



+ Track, work, monitor and update all assigned cases- there must be monthly updates.



+ Research each matter to determine cause, root cause and provide attorney vendors all documentation requested including all loan level support, comments, and histories. Provide all documents to support and in response to discovery.



+ Build folders for each matter, each loan, to house all documents, correspondence, communications, emails, loan level support and histories as the case proceeds up to and including resolution.



+ Complete and review affidavits, interrogatories, and discovery documents.



+ Escalate any potential loss to direct management. Prepare recommendations for strategy and resolution.



+ Prepare loss event, root cause statements and be able to speak on each matter in the assigned tracker.



+ Ability to make sound decisions and implement actions.



+ Monitoring Controls and Key performance & risk indicators



+ Knowledge in Mortgage Default operations.



+ Knowledge in State, Federal and Investor requirements



+ Knowledgeable in Document Execution and notarization



+ Knowledgeable in Payoffs and reinstatements



+ Superior customer service orientation, advanced analytical and proficient product knowledge.



+ Monitor the Processing of Default Mail for tax liens, lien alerts, lien monitoring.



+ Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline-oriented environment.



+ Solid knowledge MS Excel, PowerPoint/Visio, MS Word



+ Superior time management skills



+ Superior written and verbal skills



+ Strong organization skills



+ Strong skills in MSP, Desktop, P8, FileNet and all associated archives to loan servicing.



+ Proven experience of successfully delivering services through leading people



+ Working knowledge of process improvement techniques and methods



+ Wider business knowledge of all other functions within the division.



+ Advanced knowledge of corporate policy, laws, and regulatory requirements of area of responsibility.



+ Excellent critical thinking skills.









Qualifications, Education, Certifications and/or Other Professional Credentials





+ Experience in Litigation, Foreclosure, Default Mortgage Servicing and Loss Mitigation and dispute resolution



+ Solid understanding of GNMA (FHA/VA/USDA), USDA, GSE default servicing guidelines.



+ Have a strong understanding of mortgage title.



+ Strong Math skills in calculation, reconciliation, and amortization.



+ Bachelor’s degree required, master’s degree preferred

4 + years financial services/operations environment, 4+ years of leadership/managing people.









Hours & Work Schedule



Hours per Week: 40



Work Schedule: Monday-Friday 8-5







Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/25/2024