Live Chat Agent - Mitchell Aircraft LLC

Mitchell Aircraft LLC is a prominent supplier and distributor of aircraft parts, serving airlines, cargo operators, and maintenance, repair, and overhaul (MRO) facilities globally. Founded in 1987, we have grown to become one of the largest and most respected independent global parts distributors in the industry. We pride ourselves on delivering quality aircraft parts and an unparalleled level of service. Unlike many in the industry, we focus on building strong relationships with our customers instead of just pushing quotes out in volume. Currently, we are seeking a Live Chat Agent who will play a crucial role in maintaining our commitment to superior customer service and strong client relationships. This position is vital as it directly influences the experience of our customers who rely on us for competitive pricing and the highest standards of service. The ideal candidate will not only excel in communication but also understand the aviation industry to provide expert assistance. This is an exciting opportunity to join a respected team in a dynamic and fast-paced environment, where your contributions will directly impact our operations and customer satisfaction.

Responsibilities

• Manage live chat interactions with customers to provide prompt and accurate information regarding aircraft parts and services.
• Assist customers with inquiries, including pricing, availability, order status, and technical support.
• Collaborate with the sales and customer service departments to ensure customer needs are met efficiently.
• Maintain up-to-date knowledge of the company's products and services to provide informed responses to client questions.
• Document customer interactions and gather feedback to improve services and support processes.
• Identify opportunities to upsell products and services during customer interactions while maintaining a focus on solutions.
• Provide a high level of customer service, ensuring customer satisfaction and loyalty through effective communication.

Requirements

• Proven experience in a customer service role, preferably in live chat or online support environments.
• Strong communication skills, both written and verbal, with the ability to convey information clearly and concisely.
• Familiarity with the aviation industry and aircraft parts is a plus, but not mandatory.
• Proficient in using live chat software and other customer relationship management tools.
• Ability to multitask and respond to customer inquiries in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically when addressing customer concerns.
• Availability to work flexible hours, including weekends and holidays when necessary.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources