LM Director of Operations - Lazo Management LLC

Director of Operations

The Lube X-Press Director of Operations is expected to adhere to the Company's Core values of: Ownership, Wow Experience, Now Mentality, 1% Better, and Teamwork. #OWN1T

Job Summary:

The Director of Operations is responsible for the strategic and operational leadership of the lube shop, ensuring high-quality service, operational efficiency, and compliance with safety and regulatory standards. This role requires a strong focus on customer satisfaction, staff development, and maintaining a culture of integrity and accountability. As a key leadership team member, the Director of Operations will significantly influence organizational strategies and performance.

Key Responsibilities:

1. Operational Leadership:
   • Develop and implement operational strategies to improve efficiency and service delivery.
   • Oversee daily operations of the lube shop, including staff management, inventory control, and equipment maintenance.
   • Ensure compliance with all safety regulations and industry standards.
2. Staff Development and Management:
   • Recruit, train, and mentor staff to ensure a skilled and motivated workforce and promote continuous learning and professional growth.
   • Foster a culture of integrity by setting clear expectations for ethical behavior and accountability among all team members.
   • Implement regular training programs that enhance both technical skills and customer service abilities, encouraging staff to take ownership of their roles.
   • Conduct regular performance evaluations and provide constructive feedback, recognizing achievements and identifying areas for improvement.
3. Collaboration with Other Departments:
   • Work closely with other departments, including marketing, talent & culture, and finance, to align operational goals with overall business objectives.
   • Facilitate cross-departmental communication and cooperation to drive initiatives that enhance customer satisfaction and operational efficiency.
   • Act as a liaison between the operations team and other functions to ensure seamless execution of company strategies and policies.
4. Financial Management:
   • Manage the budget, control costs, and optimize resource allocation to achieve financial targets.
   • Analyze financial reports to identify trends, opportunities, and areas for improvement.
   • Collaborate with the finance team to ensure accurate financial forecasting and reporting.
5. Customer Service:
   • Ensure exceptional customer service by developing and implementing customer service protocols.
   • Address customer complaints and feedback promptly to maintain high satisfaction levels.
   • Monitor customer service metrics and implement improvements as needed.

1. Business Development:
   • Identify opportunities for growth and expansion, including new services and market segments.
   • Develop and implement marketing strategies to attract new customers and retain existing ones.
   • Build and maintain relationships with suppliers and partners to enhance service offerings.
2. Leadership Team Contribution:
   • Serve as a key member of the leadership team, contributing to the development of the company's strategic direction and long-term goals.
   • Provide insights and recommendations based on operational performance and industry trends, influencing decision-making at the executive level.
   • Champion initiatives that promote a culture of collaboration, innovation, and continuous improvement throughout the organization.
3. Reporting and Analysis:
   • Prepare regular reports on operational performance, financial metrics, and customer satisfaction.
   • Use data analysis to drive decision-making and strategic planning.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Proven experience in operations management, preferably in the automotive service or retail industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Proficient in financial management and budgeting.
• Knowledge of industry regulations and safety standards.

Skills:

• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities effectively.
• Proficient in relevant software and technology, including inventory management systems.
• Commitment to fostering an ethical workplace culture that promotes trust, transparency, and accountability.

PHYSICAL ACTIVITY REQUIREMENTS:

• Standing, walking, sitting, pulling, talking, hearing/listening and repetitive motion and requires the ability to occasionally lift products and supplies up to 25 pounds.
• Work Environment: Must be willing to work indoors and outdoors under various weather conditions.
• Extensive travel required.

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