LMS Administrator (9862) at Lutheran Services Florida

#nowhiring

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a Talented Learning Management System (LMS) administrator. 

The candidate must be a Florida based employee and live in the state of Florida.  This is not a fully remote role as onsite program support will be required through out the state of Florida.  Training will be in person in Tampa.  

Purpose & Impact:

The LMS Administrator is responsible for the administration, monitoring and internal technical support for the LMS system, overseeing the system and ensuring relevance and compliance.  Configures and maintains the LMS software and system, ensuring daily operational support is available for all end users at the organization.  Supports the organization at start-up of the system (or any new subsequent systems) as well as maintains daily operations of system.  Assists managers in determining training needs and requirements and ensuring this translates to LMS course content. Identifies, creates, and tracks training for all programs.  The LMS administrator is also responsible for the day to day LMS project management and instructional design for courses used in the LMS System.   

Essential Functions:

• Create and manage user accounts, including learners, instructors, administrators, and other relevant roles.
• Enroll users in courses or training programs, manage user access, and track user progress. Manage the process that assigns courses to employees.
• Maintain positive and cooperative communication and collaboration with all levels of employees, customers, contractors, and vendors. Exhibit a positive customer service attitude.
• Provide daily support to learners, addressing their queries, providing training on the LMS, and helping them to navigate, troubleshoot and use the system to its fullest. Serve as a liaison between end users and LMS system support. 
• Upload and organize course content, including text, multimedia files, assignments, quizzes, and assessments.
• Set up course structures, modules, lesson sequences and learning journeys. 
• Work closely with department managers to ensure training is available when needed and completed when required.
• Develop, run, and distribute reports as scheduled or upon request.
• Generate reports and analytics on user engagement, course completion rates, and other relevant metrics.
• Utilize data analytics to track the effectiveness of the LMS, gather insights, and generate reports that inform strategy. Use these insights to make data-driven improvements to the learning process.
• Recommend, monitor and lead integration into the LMS with other software systems or tools, such as HR systems or content authoring tools.
• Test features, updates, and course content before deployment to identify and address potential issues. Edit LMS courses for any grammar/ spelling errors, review the content for cohesiveness.  Interact with subject matter experts and help to build training course content.
• Conduct quality checks on the courses to ensure they meet instructional design and accessibility standards.
• Train instructors and other users on how to effectively use the LMS for course creation, management, and user engagement as required.
• Provide resources, guides, and tutorials for users to navigate the LMS.
• Gather feedback from users and stakeholders to identify areas for improvement and enhancement of the LMS.
• Stay updated with LMS trends and best practices to enhance the platform's functionality and user experience.
• Stay at the forefront of learning technology trends. Continuously seek innovative ways to enhance the LMS and learning experience with automation, new tech, and data analytics.
• Collaborate with programs and leaders on agency training compliance and quality management process. 
• Develops, edits and produces online learning materials applying instructional system design methodologies and using authoring tools. Creates learning experiences and environments. Designs learning activities, assignments, and assessments. Creates learning modules and storyboards to be used in online content.  

Other Functions:

Other duties as assigned.

Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.

Physical Requirements:

Must be able to lift at least 20 lbs. Reasonable accommodation may be made for otherwise qualified persons with disabilities.

Education:

Bachelor’s degree (required) in Business Administration, Training and Development, Instructional Design, Human Resources, Organizational Development or related field. 

Experience:

• Minimum of two years of experience with learning management systems, information technology, educational technology or related.
• Experience working with Relias LMS preferred.
• Experience designing interactive course content in Articulate / Storyline or a similar software system.
• Training software and/or Electronic Data Management system experience.
• Experience working in a broader enterprise/cross-division business unit model.

Skills:

• Ability to take initiative and build strong relationships with a wide variety of colleagues and
• Ability to maneuver through ambiguity with flexibility and willingness to adapt to changing
• Ability to resolve issues for internal customers in a professional manner.
• Must be able to use discretion and handle sensitive/confidential information.
• Intermediate knowledge of Microsoft Office Suite including Word, Excel,
• Ability to produce and interpret and analyze graphs, charts, and spreadsheets, reporting relevant findings and make recommendations based on findings.
• Demonstrated interpersonal and customer service skills.
• Ability to leverage and/or engage others to complete projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Strong organizational, prioritization, time management and follow-up skills, as well as attention to detail.
• Skilled in data analytics to boost LMS effectiveness and user performance.
• Proven project management, adept at LMS implementation and user support.
• HRIS/ATS experience; UltiPro/Ultimate Kronos Group
• Ability to use a computer and related software (Teams, Zoom, )
• Ability to learn new material
• Ability to be cognizant of online meetings and arrive on time to all scheduled meetings.
• Bilingual preferred: English/Spanish or English and other languages present in the local

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and
• Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring.
• Must be able to travel via car throughout the state approximately 25-50% of the May need to work occasional evenings/weekends to accommodate travel and attendance at events.
• Employees are Tampa based employees with remote work privileges. Employees must be able to report to Tampa office as requested.

Why work for LSF?  

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.    

Amazing benefits package including: 

• Medical, Dental, and Vision 
• Teladoc (24/7 online access to doctors) 
• Employee Assistance Program (EAP) 
• Employer paid life insurance (1X salary) 
• 13 paid holidays + 1 floating holiday 
• Generous PTO policy (starting at 16 working days a year) 
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement 
• Tuition reimbursement  

Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices. LSF is proud to be an equal-opportunity employer.