LMS Administrator - National Vision

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a Learning Management System Administrator to join our growing team!

The Learning Management Systems Administrator ensures that the learning management system (LMS) is functioning properly and provides support to associates, leaders across the organization, and members of the people team. This role is responsible for content management, delivery, on-going schedule of content, troubleshooting and completion reporting. This role is crucial in maintaining the efficiency and effectiveness of our training programs and ensuring compliance with company standards

What Would You Do? The Specifics.

• Oversees the daily operation, use, and configuration of the Learning Management System (LMS), which includes, troubleshooting assistance for users regarding accessing courses, reviewing and monitoring system performance, and resolving issues relating to system functionality and third party vendors/systems.
• Manages and creates training assignments to deliver training content to associates and teams based on their roles, learning needs, and department requirements.
• Collaborates with instructional designers or content owners to gather the overall course structure and sets up course programs and assignments based on specifications.
• Maintains a training content library and ensure it is up-to-date, accurate, and aligned with company objectives.
• Supports departments in generating reporting to track training progress and completion, ensuring timely delivery and proper documentation of learning management reporting.
• Troubleshoots and resolves any issues related to content access and assignment within the LMS.
• Creates learning paths to streamline the learning experience for associates through curriculums or onboarding profiles (time-based training assignments).
• Facilitates learning management system knowledge sessions for various levels of field management.
• Maintains documentation and educational materials for learners, manager, and administrators on the learning management system such as how to navigate, view training, assign training, and track progress.
• Plans and manages the company annual compliance program by obtaining updated content, assignment criteria, and reporting cadences.
• Ensure the Optometric Technician and other certification program requirements are met for all applicable associates.
• Analyzes support requests and recommends support opportunities to the Facilitation and Divisional Training Partner.
• Builds online assessments and evaluations in LMS for courses.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.

Work Experience

• 2 years of technical experience as system administrator in an organization where 5,000+ associates use the system. (Required)
• 2 years of experience with loading & assigning training files into a learning management system. (Required)

Education

• Four year college degree or equivalent experience. In related field. (Required)

Additional Skills

• Proficiency in data reporting and analysis. (Required)
• Basic understanding of instructional design principles is a plus. (Preferred)

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.