LN Concerts, Operations Manager - Live Nation

Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Operations Manager will provide support and assistance to the General Manager. This role will work closely with division leadership, local municipalities and will have a close tie to all hourly event-based employees at the venue. This role will also assist by supporting additional Live Nation venues within the region when needed. WHAT THIS ROLE WILL DO + Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing. + Recruits, hires, trains, and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers. + Develops and oversees overhead expense budget for House Departments. + Assists, in coordination with the General Manager, in preparation of annual operations budget. + Maintains and monitors records of all incident reports. Investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary. + In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training. + Ensure optimum operating condition of all theater equipment, such as communication equipment and crowd control devices. + Investigate and resolve guest related complaints. + Implementation and execution of all Live Nation policies, procedures, and programs. + Develop and implement recruiting program for seasonal event staff and other seasonal positions. + Develop and coordinate the Injury Prevention Program for staff. + Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments. + Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events + Respond to patron complaints as necessary + Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs + Coordinate and actively communicate to the neighboring businesses and residents as needed. + Provides support to neighboring venues within the region/market. + Other duties as may be assigned. WHAT THIS PERSON WILL BRING Required: + Bachelor's degree in business or related field, or comparable work experience + Minimum 5 years experience as a manager in a hospitality related business + Flexible Schedule (days/nights, weekends, and holidays) + Ability and flexibility to travel when needed + Tolerance of all cultures, music and art forms Preferred: + Previous experience working with local municipalities, such as police, fire, etc. + Previous experience supervising and managing large volumes of part time, event based employees + Experience in a live music environment EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $64,000.00 USD - $80,000.00 USD ** Pay is based on a number of factors including market location, qualifications, skills, and experience.