Loan Application Analyst - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Spring EQ is seeking a Loan Application Analyst to play a critical role in the facilitation of communication between our customers and our internal fulfillment team. The Loan Application Analyst role is an entry level position which requires a passionate, ambitious individual who works well under a deadline. A successful candidate will live the customer-centric mission of Spring EQ.

• Evaluate- this position will evaluate, and review documentation provided by borrower to ensure documents provided meet the requirements for loan approval.
• Verify – this position will be responsible for verifying the completion of the Loan Application, including employment verification, as well as completion of administrative and/or clerical support to the fulfillment team as needed.
• Engage – this position will work actively to engage customers to obtain necessary documentation to complete loan fulfillment process.
• Facilitation – this position will be responsible for facilitating communication between our customers and Spring EQ fulfillment team members.
• Customer Management – this position will manage inbound requests from internal and external customers, confirming all items are handled accurately within prescribed timeframes.
• Champion- this position will champion a consistent best in class borrower experience to all Spring EQ customers.

The Basics:

• College degree preferred. In lieu of a degree, relevant experience in a prior role is considered.

• Customer service experience or lending industry experience is a plus.
• An ideal candidate will possess a strong desire to build, create and innovate.
• Excellent communication, interpersonal and organizational skills.
• We work hard to stay updated with the industry technology; therefore, we need our team members to be able to learn new technology quickly.
• Time is money – at Spring EQ we recognize the importance of working with a sense of urgency, we need people who can fit in to a fast-paced environment.
• Spring EQ values integrity – we are looking for candidates who recognize the importance of respect, honesty and fairness, and demonstrate these things in their everyday lives.

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit Union Membership

Applicants must be authorized to work in the US.  We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.