Loan Assistant - Malvern National Bank

Description/Job Summary

Position Title:            Loan Assistant

Location:                    Benton, AR

Department:               Lending

Reports To:                SVP/Market President

EEO-1 Status:            5B - Loan Operations

FLSA Status:              Non-exempt

Hours:                         Full-time position

GENERAL SUMMARY
Under general supervision, the Loan Assistant is an administrative position providing clerical services and related duties specific to and supportive of the Saline Co. lending staff of MNB; enables officers to effectively generate quality loans for the bank and insure all required documentation is received and provided timely to Loan Operations in order to complete the lending process. The individual must display superior customer service skills; Insure compliance with internal policies, procedures, and legal requirements; Maintain utmost confidentiality and professionalism in dealing with customers; Involves the skilled use of a computer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive, and confident behaviors (in-house and on the phone).     
2. Provide loan information to existing customers (e.g. payments, taxes, transfers, balances, etc.)
3. Schedule appointments with lenders.
4. Assist loan customers, Loan Officers, and Loan Operations with all aspects of the loan process.
5. Order credit reports, flood determinations, appraisals, title work, various verifications, and any other supporting loan documentation.
6. Order inspections on construction loans and advance funds.
7. Perform construction loan draws on all construction loans once approved by the loan officer.
8. Maintain construction loan files for each officer.
9. Monitor loan collateral, financial & covenant expectations in Teslar, and work in clearing them.
10. Work with tax accountants on behalf of business customers.
11. Coordinate loan closing with borrower, lender, and other interested parties.
12. Review all loan closing documents to ensure accuracy and that all collateral is properly secured.
13. Close loans.
14. Fund loans and prepare various loan transaction tickets.
15. Ship closed loan file to Loan Operations.
16. Complete any follow-up, collateral, or documentation expectations.
17. Contribute to the overall branch goals through intentional conversations and relationship building with customers in efforts to cross sell bank's other financial services.
18. Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to your position.
19. Maintain customer confidence and protect bank operations through utmost confidentiality
20. Perform any other related duties as may be required or assigned
    
    

TEAM EXPECTATIONS

1. Champion the MNB mission statement with pride and enthusiasm
2. Maintain a high-level of cooperation and rapport among team members to ensure accuracy and efficient operations and service
3. Perform all aspects of your position with a coachable spirit
4. Collaborate in the sharing of new ideas that will enhance customer experience, improve profitability and provide efficiency in overall bank operations
5. Participate in volunteer opportunities surrounding the bank
6. Exhibit professionalism at all times

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• Associate's Degree in business field (e.g. accounting, business admin, finance); or two (2) years related work experience/training in business field required.
• Four-year college degree preferred
• Minimum two (2) years work experience in lending department required
• One (1) year loan assistant experience preferred

OTHER SKILLS AND ABILITIES

Loan Assistant must be able to

• Exhibit ability to effectively support Supervision
• Communicate effectively (both oral and written)
• Compose or create loan documents and correspondence
• Successfully manage assigned tasks independently while meeting time constraints
• Calculate figures and amounts (e.g. discounts, interest, commissions, percentages, etc.); apply mathematic concepts (e.g. fractions, ratios, proportions, etc.)
• Exhibit strong analytic skills while organizing information
• Solve practical problems and deal with a variety of known variables in situations where limited standardization exists
• Multi-task and rotate job tasks with seamless flexibility
• Read, understand and comply with documents (e.g. policy manuals, laws, regulations, internal procedures and controls, etc.) and exercise independent judgement, initiative, and discretion based on knowledge of such in performing daily activities
• Foster an atmosphere of teamwork and enthusiasm
• Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others
• Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
• Proficiently use MS Office applications (Word, Excel)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position requires manual dexterity; to regularly sit, use hands to finger, key data, handle or feel; to reach with hands and arms; to talk and hear; the employee must occasionally stand, walk, bend, stoop, or kneel.

The employee may regularly be required to lift and/or move up to 10 lbs.; occasionally lift and/or move up to 20 lbs.

Specific vision abilities required by this job include focus and close vision.

ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate and that of a typical office setting.

SAFETY SENSITIVITY

This position is not considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE STATEMENT

MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.