Loan Servicing Specialist - Home Bank SB

JOB DESCRIPTION

SUMMARY

The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed
• Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed
• Monitor tax reports, provide any requested information
• Investor Reporting: Transfer sold loans in the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements
• Prepare and issue payoff statements, review and process partial release requests
• Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan
• Prepare and record mortgage releases, and record mortgage documents as needed
• Maintain variable and adjustable rate loan indexes in core system
• Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly
• Maintain ongoing communications with borrowers as warranted in providing long-term guidance
• Monitor, track, and schedule for property inspections, and order appraisals as needed
• Monthly escrow analysis: review and process the analysis, issue refunds as required
• Process and remit payment of escrow items timely
• Report to PMI companies, monitor for changing requirements, and file claims as warranted
• Research and respond to credit disputes
• Prepare various reports monthly and quarterly for the Board of Directors
• Provide customer service to both internal and external customers
• Process customer telephone payments using TEL, transfers, or other approved payment methods

COMPETENCIES

Communicating

• Communicates in a straightforward and assertive fashion
• Updates relevant people with timely information
• Listens carefully to what others are saying
• Respects and considers all opinions, even counter-opinions

Demonstrating Integrity

• Assumes responsibility for mistakes and failures
• Demonstrates consistency between what is said and what is done
• Behaves according to sound ethical and legal standards

Working with Others

• Is respectful of others
• Balances individual goals with team goals
• Builds and maintains productive relationships with people throughout the organization

Adapting to Change

• Maintains composure in frustrating situations
• Demonstrations flexibility in working with others
• Adapts to help others adapt to change

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

POSITION TYPE

This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5pm.

TRAVEL

There may be occasional travel in connection with property inspections.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• One or more years of administrative experience.
• Efficient computer skills.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SIGNATURES

The employee signature, printed or electronic, constitutes employee's understanding of the requirements, essential functions and duties of the position.