Lobby/Public Space Attendant - Lake Arrowhead Resort and Spa
Lake Arrowhead, CA 92352
About the Job
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description:Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.
Overview:Basic Function
The Lobby/Public Space Attendant is responsible for maintaining and refreshing various public areas of the hotel. This also includes maintenance of public spaces located in Spa of the Pines as assigned.
Essential Functions
- Cleaning and sanitizing all public space, bathrooms and furniture
- Cleaning, sanitizing, vacuuming, and otherwise keep maintained the Spa of the Pines when assigned.
- Vacuuming all hallways and public space and under furniture daily
- Dust all furniture and windows, wall hangings, light fixtures, signage and base boards in public space
- Shampoo carpets and remove stains from public space and guest rooms
- Stock linen for Housekeeping staff as requested
- Ability to collect and remove trash and recycling from both Housekeeping and Front desk daily
- Cross-training to also clean rooms and provide make-up/turndown service should this be requested during any given shift
- Must be prepared to support housekeeping in all related projects
- Be flexible to assist the front desk with any request relating to rooms and guests
- Must be friendly and knowledgeable to all guests and staff on property
- Must be able to work independently and effectively with little supervision while following all requires during a shift
- Requires grasping, lifting and or carrying or otherwise moving cleaning equipment and safety equipment using manual dexterity of hands
- Answer calls and respond in a timely manner based on priority
- Regular attendance in conformance with the standards, which may be established by the Lake Arrowhead Resort and Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Upon employment, all employees are required to fully comply with rules and regulations of the Lake Arrowhead Resort and Spa for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Thorough knowledge of cleaning restrooms and other public areas
- Ability to effectively work as a team
- Ability to manage tasks while also taking live calls for guests requests. Then return to the work and continue daily tasks
- Ability to listen effectively, speak, read and write English clearly to ascertain and document important information
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift
- Hearing and visual ability to observe and detect signs of emergency situations
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property
- Ability to follow written and or verbal instructions in English
- Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 50 lbs. unassisted
- Sufficient manual dexterity in hands
- Ability to climb stairs as required to move about property
- Ability to perform duties within extreme temperature ranges
Marginal Functions
- Respond to any reasonable task as assigned by a supervisor, manager or Director.
- Upon request, help in other areas of the resort within the Housekeeping Department.
Qualifications:
- High school diploma or equivalent.
- Six (6) months housekeeping experience within a resort/hotel, commercial, or hospitality industry or similar, desirable.
- Neat, pleasant personality.
- Ability to speak, read, and understand basic instructions, room numbers and dates English.
- Ability to work on your feet for an extended period.
- Ability to communicate, collaborate, and interact with others positively and effectively.
- Ability to work independently and as a team. Willing to jump in and help others where needed.
- Must attend training related to position, Company values, policies, and procedures.
- Must be reliable, able to work weekends, nights, holidays, and overtime as required.
- Must have reliable transportation to and from work; especially, during the winter season
