Local Manager - Ziply Fiber

Position Title: Local Manager

$67,500 to $112,500 Annually DOE

Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.  

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. 

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. 

Job Summary

The Local Manager represents Ziply Fiber within an assigned geographic area to promote a positive image and provide leadership to a workforce of field, central office and/or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Duties include building ownership and accountability with a positive and friendly approach to meeting service activation and repair commitment dates with an extreme focus on customer service. This position also plays a key support role with sales, marketing, and other organizations in evaluating and supporting new business opportunities.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Customer Ownership:
  

• Instill a sense of pride and ownership in the company and the individual’s work
  
• Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
  
• Hold employees and other departments accountable to meet customer needs.
  

• Operations Proficiency:
  

• Has a solid understanding of the business.
  
• Hold team accountable to achieving results through modeling behavior, coaching and performance management.
  
• Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers
  

• Employee Relations:
  

• Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge
  
• Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner
  
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
  

• Community Relations:
  

• Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
  
• Leverage community relationships to retain existing business and identify future business opportunities.
  
• Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
  

• Competitive Marketplace:
  

• Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
  
• Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.
  

Education and Experience

• High school diploma or equivalent required, Bachelor’s degree in Telecommunications, Operations Management or Business Administration preferred
  
• 2+ years of prior supervisory experience preferred
  
• Successful completion/certification in related technical fields or vendor equipment desired
  
• Advanced knowledge of installation, repair, central office and outside plant functions
  
• Basic knowledge of FTTH and data networking
  
• DSL installation and repair experience
  
• Basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
  
• Must possess and maintain a valid State Driver’s License and satisfactory driving record
  
• Must be available 24/7 to support off-shift technicians and emergency situations as needed
  
• Must take pride and ownership in work and exhibit a willingness to learn
  

Knowledge, Skills and Abilities

• Ability to perform complex hardware/software research and provide first level technical support
  
• Ability to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
  
• Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure within critical deadlines
  
• Strong verbal and written communication, attention to detail, and organizational skills.
  
• Knowledge of engineering, plant service center and outside plant functions.
  
• Must possess basic PC skills: Excel, Word, Power Point and Outlook
  
• Ability to work in inclement weather
  
• Ability to drive on behalf of the company in a safe and responsible manner.  
  

Work Authorization

Applicants must be currently authorized to work in the US for any employer.  Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move over 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.