Local Manager - Frontier Communications
TERRE HAUTE, IN
About the Job
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century.
What we’re seeking:
Frontier’s Local Managers will focus on operational proficiency, and employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier’s ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership to a workforce of field technicians who install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment. In this in-person role, you will be required to report to our Terre Haute, IN, location to complete your work responsibilities.
Successful candidates will come into this position with a passion for technology and team leadership. Leaders who approach their teams as partners while holding themselves and their team to high standards will fit in well with the team and organization. A technical background and industry experience will also serve you well.
- Meets service activation and repair commitment dates, maintains revenue and expense budget objectives, and promotes new and existing company products
- Manages a P&L budget to ensure revenue goals and expense targets are met
- Provides feedback, and ongoing training, and motivates their team to exceed department goals
- Partners with Human Resources to ensure firm, fair, and consistent application of practices/policies and labor agreements in a timely manner
- Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace
- Positively represents Frontier through active engagement and involvement in the community
- Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response
- Responds to issues identified on Customer Surveys
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:
- Salary Range: $83,000 - $131,000
- 20 PTO (Paid Time Off) days + 10 paid holidays per year
- Day one medical, dental, vision, and prescription drug plan
- 401k match of 50% on 6% of eligible compensation
- Same-sex spouse and domestic partner benefits coverage
- 10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance
- Field Technician work experience preferred
- Supervisory experience in an operations environment or equivalent work / military experience preferred
- Ability to communicate and collaborate with internal and external customers as well as labor unions
- Ability to lead a team while working under pressure with deadlines
- Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking
- Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook
- Must be available 24/7 to support off-shift technicians and emergency situations as needed
- Must be able to work in inclement weather
- High school diploma or GED required
- CCNA, PMP, or CWNP a plus
- Must possess a valid state driver’s license with a clean driving record