Logistics Coordinator at Capstone Logistics, LLC

Shift:

• Type: Full-time
• Shift: 1:00PM -9:30PM EST, Monday - Friday
• Hourly Rate: $21 - $22

Compensation:
Pays $21/$22.00 Hourly

Logistics Coordinator
Location: Aston, PA

Capstone is a leading North American supply chain solutions partner, operating over 650 locations with 19,000 associates and 60,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions help partners reduce warehousing and transportation costs.

Position Overview:

The Logistics Coordinator will effectively communicate with both vendors and customers to ensure timely deliveries and meet customer needs. This role reports directly to the Logistics Manager.

Job Details:

• Type: Full-time
• Shift: M-F 1:00PM -9:30PM EST, Monday - Friday
• Hourly Rate: $21 - $22

Key Responsibilities:

• Schedule and dispatch vendors or independent contractors to appropriate locations based on customer requests, using radios, telephones, and dispatch software.
• Communicate all pertinent data (customer locations, pickup types, scanning and temperature requirements, etc.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests; prepare reports as required by management.
• Serve as a point of contact for all vendors and independent contractors within route territories, informing them about traffic issues, construction, accidents, congestion, weather conditions, and other hazards.
• Ensure all routes are covered by managing contacts with vendors and independent contractors.
• Determine appropriate responses to emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimen handling, parcel scanning, HIPAA and TSA compliance, etc.) as required by Priority Express customers.
• Resolve vendor/independent contractor issues and escalate to vendor management if further assistance is needed.
• Prioritize incoming telephone calls based on importance.
• Provide support to the customer service team as needed or during peak work periods.
• Ensure compliance with policies and procedures as defined in the Priority Express Employee Handbook.
• Make decisions to determine the most appropriate delivery methods to meet or exceed customer service expectations.
• Maintain accurate documentation on the status of each job within the dispatch POD and ensure all documentation is complete before jobs are cleared.
• Perform other duties/tasks as assigned.

Customer Service Responsibilities:

• Provide excellent customer service by ensuring timely and efficient courier service according to route schedules and On Demand requests.
• Address customer questions, problems, complaints, and service requests in coordination with supervising personnel.
• Keep customers informed of changes to route schedules or delays in On Demand requests.

Requirements:

• Excellent verbal communication and problem-solving skills.
• Proficient in Microsoft Word, Outlook, and general computer use.
• Strong interpersonal skills; ability to foster teamwork and motivate/coach others.
• Knowledge of local and regional geographical areas.
• Ability to accurately and quickly read maps.
• Capability to make optimal decisions under pressure and time constraints.

#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.