Logistics Customer Account Specialist - Ultimate Staffing Services

Logistics Customer Account Coordinator
Pay range: 20.00-21.00/hour
Schedule: 8:00am-5:00pm, Monday-Friday
Location: Eden Prairie, MN -Onsite in Office

How to Apply: Please apply directly to this position including a resume updated with your most recent employment.
Recruiter: Kim G. 651-461-0183 or
Company Benefits: Client Benefits: Competitive, robust pay and benefits package including medical, dental, vision, life and disability insurance, prescription drug coverage, retirement plans with company match, paid time off and paid holidays, charitable giving match and employee stock purchase program, Career development and advancement opportunities, and High-energy, collaborative work environment!!

We are seeking a dedicated and detail-oriented individual to join our team. In this role, you will play a crucial part in supporting our transportation operations by ensuring efficient and accurate processing of shipments and customer requests. This position offers a dynamic work environment where you will engage with both customers and carriers, utilizing your strong organizational and communication skills to maintain high standards of service and operational excellence. If you are proactive, adept at multitasking, and thrive in a collaborative setting, and are looking for a future in the logistics industry I would welcome the opportunity to review your resume.

Job Duties/Description:

• Perform essential operational tasks to meet the transportation requirements of customers and carriers.
• Provide shipment information, create orders, activate shipments, build loads, and assign loads.
• Schedule appointments, track/trace shipments, and enter events and invoices.
• Monitor task boards and email accounts and respond to customer and carrier requests.
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
• Validate and ensure the accuracy of load data in systems according to company and customer standards.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements:

• High school diploma or GED
• Previous logistics or customer service experience in a call center or similar environment with consistent employment history
• Basic proficiency in Microsoft Office Suite
• Effective communication skills, strong time management, and the ability to prioritize tasks
• Prior work experience requiring attention to detail and accuracy with excellent problem-solving skills.
• Demonstrated communication, prioritization, and time management skills
• Prior work experience that required attention to detail and accuracy
• Values a diverse and inclusive work environment

Keywords: Customer Service, Call Center, Logistics Customer Service, Customer Service Representative - Logistics, Supply Chain Customer Support, Transportation Customer Service, Freight Customer Service, Logistics Coordinator - Customer Service, Order Fulfillment Specialist, Warehouse Customer Service, Distribution Center Customer Service, Shipping and Receiving Customer Service, Import/Export Customer Servic

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.