Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

We are seeking a highly skilled Logistics Operations Analyst with experience in third-party logistics (3PL) to manage and optimize operational performance for Lennox accounts. This role requires a strong focus on service delivery, continuous improvement, and customer satisfaction across both internal Lennox operations and external 3PL providers. The ideal candidate will be a strategic thinker with excellent analytical and communication skills, able to execute complex operational plans and build lasting relationships with clients and vendors.

WHAT YOU WILL BE DOING

• Oversee operational management of account(s), ensuring optimal service delivery and customer satisfaction
• Manage and monitor operations at 3PL location(s) and within Lennox, driving continuous improvement
• Lead the execution of account requirements, following SOPs and account management guidelines
• Maintain strong relationships with internal and external customers
• Interface with 3PL staff to build and sustain relationships
• Develop and maintain expertise in Lennox’s policies, procedures, and supply chain requirements
• Drive operational excellence and ensure SOP compliance and quality standards
• Create and manage internal performance scorecards
• Conduct root cause analysis and implement corrective actions
• Ensure key metrics and KPIs are maintained and drive continuous improvements
• Proactively address service failures through performance monitoring and operational guidance
• Monitor service levels to meet contractual obligations
• Ensure compliance with operational, regulatory, and administrative policies
• Execute strategic initiatives for continuous process improvement and long-term value creation
• Troubleshoot and resolve EDI issues
• Share best practices through peer discussions and ensure their implementation across operations
• Transportation planning and support

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability:  You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:  You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results:  You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The Compensation range for this position is approximately $72,250 - $91,800 and will be based on the candidate’s qualification, experience, and education.

Qualifications:

• 3PL experience (provider or customer side)
• BS in Logistics / Supply Chain / International Business / Project Management
• (minimum 3 year’s experience)
• Strong analytical and quantitative skills; advanced Excel proficiency
• Expertise in Microsoft Office Suite
• Excellent interpersonal and communication skills at all levels. Communicate professionally with co-workers and vendors at all levels.
• Ability to reassess priorities regularly and focus on key tasks

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennox’s FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as having the option for one business days per week of remote work.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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