Logistics Operations Manager - CookUnity
New York City, NY
About the Job
CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
About the Role
The Logistics Operations Manager for the team will play a crucial role in managing and optimizing our delivery operations. The candidate will ensure the perfect execution of, fulfillment, and distribution processes at CookUnity by executing preventive and proactive actions, in accordance with defined standards to improve the service level for our customers. This position requires a detail oriented strategic thinker with a proven track record in managing delivery fleets, project managing strategic solutions, and leveraging data analytics to drive performance improvements and operational efficiency.
Responsibilities
- Fleet Management: Oversee the national delivery fleet operations for our clients, ensuring timely, efficient, and cost-effective delivery of meals to clients across multiple regions.
- Logistics and Fulfillment Operations: Oversee logistical, fulfillment, quality, warehouse, and packaging operations tailored to the needs of our B2B clients to ensure smooth and efficient processes from order receipt to delivery.
- Launch New Initiatives: Drive the development and implementation of new initiatives such as on-demand services, facilitating the addition of additional delivery windows, supporting expansion into the catering market and on-site services to continuously enhance our service offerings.
- Order Management/Support: Proactively address and resolve operational issues to minimize disruptions in daily operations. Provide order status updates to the B2B AM team as needed and handle order adjustments due to inventory shortages and discrepancies in addition to maintaining order accuracy.
- Vendor Management: Collaborate with third-party logistics providers to ensure high-quality service and adherence to delivery standards for B2B clients.
- Strategic Project Management: Lead and manage strategic projects aimed at improving logistics and delivery processes for our B2B operations. Collaborate with the necessary stakeholders and develop and implement innovative solutions to enhance operational performance, increase efficiency, reduce costs, and enhance the client experience.
- Data Analytics: Utilize data analytics to measure KPIs, identify trends, and make data-driven decisions. Develop and implement strategies to improve delivery performance and client satisfaction, manage the logistics budget, ensuring cost-effective operations without compromising service quality
Requirements
- Proven experience running a large-scale national delivery fleet operation, with specific experience in managing Logistical, fulfillment, quality, warehouse, packaging and shipping operations. Experience in the meal delivery or food industry is a plus.
- Demonstrated experience collaborating with key stakeholders in project managing strategic solutions, from conception through implementation.
- Strong analytical skills with experience in measuring KPIs, using data to identify solutions, and making informed decisions.
- Exceptional attention to detail and outstanding organizational skills such as pro-actively reviewing delivery schedules and routes to prevent errors that could lead to missed/delayed deliveries.
- Strong verbal and written communication skills (Spanish fluency preferred). Ability to communicate effectively with internal and external stakeholders.
- Problem-Solving: Exceptional problem-solving skills and the ability to think strategically and critically such as devising a backup plan for order fulfillment when encountering unforeseen supply chain disruptions.
- Team Player: Should be good at relationship building, enthusiastic about collaborating effectively with other departments, proactively offering support when needed, and contributing to a positive team culture.
- Travel 25% (Across CookUnity Kitchen Locations or new locations opening up), Onsite Availability 50%
Preferred Requirements
- Experience: Prior experience in a large scale Culinary operation industry is preferred
- Education: Bachelor's degree in Supply Chain Management, Business Administration, Logistics or a related field
Benefits
Health Insurance coverage
401k Plan
We grow, you grow: Stock Options Plan granted on Day 1
Eligible for a bi-annual performance bonus
⛱ PTO policy and paid sick days
️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
Family leave: ****12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
Compassionate Leave: 3-5 days each time the need arises
A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
Personalized Spanish coach
Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
Compensation
All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
