Logistics Sales Associate (Chinese Bilingual) (EM6838) - Samsung SDS America

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

 As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 We are seeking an enthusiastic and driven individual to join our team as an Logistics Sales Associate (Bilingual in Mandarin Chinese). This position offers an exciting opportunity to kick-start a career in sales within the logistics industry. The ideal candidate will possess a positive attitude, strong communication skills, and a proactive approach to finding and engaging with potential customers through cold calling and networking.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities

Maintaining Customer Relationships:

• Cultivate and nurture strong, long-term relationships with existing key accounts.
• Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively.

Understanding Customer Needs:

• Conduct regular assessments to understand the evolving needs and goals of key customers.
• Collaborate with internal teams to ensure that products or services align with the client's requirements.

Customer Support and Issue Resolution:

• Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction.
• Work closely with cross-functional teams to address customer concerns and improve overall service quality.

Identifying Business Opportunities:

• Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling.
• Promote all company products and services for imports and exports to increase sales.
• Analyze market trends and competitor activities to identify potential areas for business expansion.

Strategic Account Planning:

• Develop and implement strategic account plans to maximize customer retention and growth.
• Collaborate with internal stakeholders to align business strategies with the goals of key accounts.
• Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan.

Negotiation and Contract Renewals:

• Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements.
• Facilitate the renewal of contracts and agreements, aiming for long-term partnerships.

Market Analysis and Research:

• Stay informed about industry trends, market conditions, and customer behavior.
• Conduct market research to identify new opportunities and stay ahead of competitors.

Communication and Reporting:

• Keep clients informed about relevant updates, new offerings, and industry insights.
• Prepare and present regular reports to management on key account performance and opportunities.

Team Collaboration:

• Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients.

Meeting Sales Targets:

• Set and achieve sales targets for both revenue growth and customer satisfaction.
• Monitor and report on progress toward sales goals, making adjustments to strategies as needed.
• Ensure execution of developed sales strategies, objectives, and goals.

Requirements

• Bachelor’s degree in business, marketing, logistics, or a related field required
• 2+ years of experience in international freight forwarding, Warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience preferred
• Fluency in Mandarin Chinese and English (both written and spoken) is required
• Positive attitude, resilience, and a proactive approach to prospecting and relationship-building
• Desire to learn and grow within the logistics sales industry, with a willingness to take on new challenges and responsibilities
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Excellent presentation, communication, problem-solving, and organizational skills
• Self-motivated, enthusiastic, team player
• Prior experience in sales or customer service roles is a plus
• Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
• Ability travel up to 30% U.S.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.