LOS Admins - Starcom consulting limited
Los Angeles, CA
About the Job
Location:
& US Based (they prefer EST hours, but would consider someone whose hours extend before or after EST. (for example hours& 4AM-Noon EST or Noon–8PM EST)
Pay Rate: $$80-90/hr
Length:
& 6 months
Job Summary:
The Tenured Encompass Administrator is responsible for the overall administration, configuration, and optimization of the Encompass loan origination system. This role ensures the system meets the organization’s operational needs and compliance requirements. The ideal candidate has extensive experience with Encompass and demonstrates advanced skills in system management, troubleshooting, and support.
Key Responsibilities:
System Administration
Oversee the day-to-day operations of the Encompass system.
Manage user accounts, permissions, and security settings.
Configure and maintain Encompass settings, including workflows, templates, and business rules.
Monitor system performance and resolve any issues to ensure optimal functionality.
System Optimization
Identify and implement improvements to enhance system performance and efficiency.
Work with stakeholders to gather requirements and make necessary adjustments to the system.
Stay updated on Encompass releases and updates, applying patches and upgrades as needed.
Technical Support
Provide advanced technical support and troubleshooting for Encompass-related issues.
Serve as the primary point of contact for end-user support and system-related inquiries.
Develop and maintain comprehensive documentation for system configurations, procedures, and user guides.
Compliance and Security
Ensure the Encompass system adheres to industry regulations and compliance standards.
Conduct regular audits of system access and security settings.
Implement and manage data backup and disaster recovery processes.
Training and Development
Develop and deliver training sessions and materials for end-users to enhance their proficiency with Encompass.
Support the onboarding of new users and provide ongoing training for system updates and new features.
Project Management
Lead or participate in projects involving system enhancements, integrations, or migrations.
Coordinate with vendors and third-party service providers to implement solutions and troubleshoot issues.
Reporting and Analytics
Generate and analyze reports to provide insights into system usage and performance.
Create custom reports and dashboards to meet business requirements.
Qualifications:
Experience
: Minimum of 7-10 years of experience administering Encompass or a similar loan origination system.
Education
: Bachelor’s degree in Information Technology, Business Administration, or a related field. Relevant certifications (e.g., Encompass Certified Administrator) are a plus.
Skills
:
Extensive knowledge of Encompass system configuration, workflows, and integrations.
Strong understanding of mortgage industry processes and compliance requirements.
Proficiency in SQL, report generation, and data analysis.
Excellent problem-solving skills and the ability to troubleshoot complex issues.
Effective communication and interpersonal skills, with the ability to train and support end-users.
Attributes
:
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Proactive approach to identifying and implementing system improvements.
Preferred Qualifications:
Certifications
: Encompass Certified Administrator or similar.
Experience with
: Other mortgage technology systems and platforms, data integration tools.
Source : Starcom consulting limited