Loss Mitigation Fulfillment Specialist I (On-site) - Shellpoint Mortgage Servicing
Tempe, AZ 85280
About the Job
Who we are
Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Summary:
Fulfillment Specialist I will be responsible for performing accurate and timely reviews/audits of critical Loss Mitigation processes. The Specialist must be detail oriented, analytical, and a champion for quality production. The Fulfillment Specialist I will complete various processes on loans that are delinquent. These processes include, but are not limited to: Underwriting, Pre-Foreclosure Referral Reviews, Pre-Foreclosure Sale Reviews, Hardest Hit Fund Reviews, Underwriting Denial QC, Modification Creation/QC, Completion of Loss Mitigation Certificates and Affidavits, Modification Booking and Recording, QC of Inflight Transfers, and Settling Modifications with GSEs.
Responsibilities:
- Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
- Keeps servicing files up-to-date and moving through the process timely to ensure homeowners and investors receive best in class service
- Minimizes loss due to foreclosure
- Reviews title searches to ensure that no title issues threaten the standing of our investors lien on the property
- Available to make calls as needed to title companies, investors, homeowners or authorized third parties. Analyzes financial statements, tax returns, credit reports, and the value of the collateral to determine and recommend the most feasible and appropriate workout for the homeowner
- Accurately underwrites the homeowners income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
- Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
- Certifies that all required actions have taken place prior to referring and or completing a foreclosure sale
- Ensures compliance with company policies and procedures
- Accurately access an issue and offer solutions to resolve the issue
- Performs other duties as assigned
- Complete ongoing training to stay up to date on industry standards/applicable laws and regulations
Qualifications/Skills:
- Minimum 1+ years of Loss Mitigation, collections, accounting or related mortgage servicing experience
- Proficient in Microsoft Word and Excel
- Excellence in written and verbal communication with associates at all levels within the company as well as homeowners, investors etc. as needed. Must be able to think in an analytical manner to solve complex math/accounting problems
- Must possess the ability to read and understand a payment history
- Must be able to work in a fast-paced changing environment that is deadline driven.
Educational Requirements:
- High School Diploma required; college degree preferred but not required
While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
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Company Perks:
* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
* 9 Paid Holidays
* Employee Engagement Activities
Company Benefits:
* Medical (including Health Savings Account & Flexible Savings Account)
* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
* Performance-based Incentives
* Pet Insurance
* Advancement Opportunities
Newrez NOW:
* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
