Loss Prevention Officer- Full Time - Omni Hotels & Resorts

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Loss Prevention Officer ensures the safety and security of the Resort, its guests, members and associates and provides a quality customer experience while doing so. Officers enforce policies and procedures of the Resort while balancing the need to deliver an upscale experience. Officers will observe and report suspicious circumstances and be ever-present throughout the sprawling Resort grounds. Officers proactively protect the physical assets of the property at all times and respond to  emergencies as needed.  The ability to record and write incident and accident reports accurately and according to specifications is needed. The ability to utilize PPE and sanitation chemicals safely & effectively.

Responsibilities

• To act and perform the assigned tasks as an extension of management.
• To observe and report both verbally and in writing on all assignments.
• Use computers and software to generate effective, concise reporting.
• Ability to use radio equipment and keep accurate records.  Proper telephone etiquette.
• Patrol the hotel property. Report and record all unsafe conditions.
• Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.
• To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the Resort’s emergency and life safety procedures.
• Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up.
• Conduct investigations.
• Conduct safety inspections.
• Lock and secure the Resort.
• Conduct accident investigations and write accident reports.
• Assist Associates in getting care for accidents as needed.
• Assist guests and associates with entry and exit from secured areas according to Resort policy.
• Enforce hotel policies and procedures.
• Respond to life-threatening emergencies as well as “criminal behavior” according to Resort policy.
• Maintain a professional attitude and appearance. 
• Respond to customer-service related tasks as needed.
• In absence of Rooms Departments, perform basic check-in, cleanliness, luggage, or service requests.
• Perform Health Screenings for employees and guests (including infrared temperature check and symptoms screenings).

Qualifications

• Must have a background check without serious criminal record and a safe driving record.
• Must attain a valid Food Handlers Certification and TIPS Alcohol Certification upon hire.
• CPR Certification preferred or able to gain upon employment.
• Ability to verbally communicate clearly, professionally and diplomatically is required.
• Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times.
• Hotel / Resort experience preferred.
• Prior Security/Loss Prevention experience: strongly preferred.
• Ability to be mobile throughout the Resort and work both inside and outside is required.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
• Minimum 25 words-per-minute (WPM). 35 WPM preferred.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet browsers required. Incident Report software and Chrome Browser experience preferred.
• High School Degree or GED required. Some college preferred.

Pay Rate: $24.00/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The

EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and

the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and

need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.