Loss Prevention/Security Officer (FT) - Lake Arrowhead Resort and Spa

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

- Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

- Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.

- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

- Hearing and visual ability to observe and detect signs of emergency situations.

- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.

- Ability to follow written and or verbal instructions.

- Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 60 lbs. unassisted or team lift 100 lbs.

- Sufficient manual dexterity in hands.

- Ability to climb stairs and ladders at a rapid pace.

- Ability to perform duties within extreme temperature ranges.

ESSENTIAL FUNCTIONS:

1. Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.

2. Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.

3. Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

4. Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

5. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

6. Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

7. Regular attendance in conformance with the standards, which may be established by Benchmark from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

8. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

9. Upon employment, all employees are required to fully comply with Benchmark rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

MARGINAL FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

1. May check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.

2. Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items. Mail out claimed items to owner.

3. Provide accurate information to inquirers for directions, hours of operation, etc.

4. Escort guests and employees as required to parking lots, provide same for employees carrying house banks.

5. Assist guests with door lock problems using moderately complex hand-held electronic apparatus.

6. Other duties as assigned by the supervisor.

Supervisory Responsibilities: N/A

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently is required to use hands, and fingers to handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, overnight shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.

Experience: Prior law enforcement, other military, or security/loss prevention experience preferred.

Licenses or certificates: No special licenses required. CPR certification and first aid training preferred.

Other: Applicants with additional language skills preferred.

Job-Related Physical Requirements

This position requires the employee to stand, walk and/or sit and continuously perform essential job functions for duration of shift.  Hearing and visual ability to observe and detect signs of emergency situations. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.  Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs. Sufficient manual dexterity in hands.  Ability to climb stairs and ladders at a rapid pace.  Ability to perform duties within extreme temperature ranges.

The position involves the following Environmental Factors:  Working Outside, Inside, Alone, Closely with Others, Above Ground, as well as Walking on Uneven Surfaces

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.