Loss Prevention Visual Security Officer - Century 21 NYC

THE ROLE

The Visual Security Officer primary responsibility is to deter theft, communicate suspicious activity to the Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

Essential Functions

• Successfully complete all Loss Prevention training requirements including and maintaining personal certifications as required by law
• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry/exit into/out the store.
• Monitor high shortage areas including receiving as needed; may perform audit functions
• Use two-way communication devices to maintain contact with Store Loss Prevention Team to ensure store safety
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Regular, dependable attendance and punctuality

Qualifications

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma or equivalent required
• Must own or be able to obtain a NYS Security license
• No experience required.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Position requires prolonged periods of standing/walking around store or entrances.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs.

Compensation

$18 - $20/hr

Competitive hourly wage, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.