Loss Recovery Specialist I - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

This position will be responsible for debt collection of previously charged off customer accounts following vehicle repossession and/or other loss-related activity. The successful candidate will possess superior negotiating ability to work out repayment plans, or negotiating settlements when it is in the best interest of the company. This position also requires skip-tracing skills in order to locate assets for potential legal action against the debtor.

This individual will interact with the Legal Administrator when necessary to locate assets for post-judgement writs of garnishment or levy. This position will also have some interaction with the Bankruptcy Administrator and other members of the Loss Recovery team. The individual will provide regular updates to the Loss Recovery Supervisor on incoming recovery dollars for accurate reporting to upper management.

The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with CIG Financial policies and procedures and all state and federal regulations.

This position requires working a variable schedule, which may include late evenings and occasional weekends, as directed by management. This position is eligible for a monthly bonus, based upon the individual’s ability to meet a minimum goal target set by management.

• Meet or exceed daily production standards by working an assigned queue of charged off accounts, contacting debtors or attempting to locate debtors.
• Review new charge off accounts for appropriate action, determining whether deficiency collection efforts or legal pursuit are the most viable strategy.
• Utilize skip-tracing skills to locate post-judgement debtors in order to execute writs of garnishment and/or bank levy.
• Follow up with debtors on scheduled repayment plans to ensure consistent recoveries.
• Within established guidelines, negotiate settlement arrangements with debtors in order to maximize potential recoveries. 

Essential Knowledge, Skills and Licenses

• Excellent verbal and written communications skills.
• Ability to organize various tasks and prioritize workloads while managing to deadlines.
• Superior customer service and negotiation skills.
• Thorough understanding of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act.
• Superior skip-tracing skills, and be familiar with standard skip-tracing tools.
• Self-motivated, comfortable working independently, with strong attention to detail.
• Bi-lingual in English and Spanish is preferred.

Education and/or Experience

• High school degree or GED is required.
• Minimum three years previous experience in the consumer financial services industry is required, and automobile financing experience is preferred.

• Minimum two years previous experience in bad debt/charge off collections is required.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

• Exclusive RX Pet program offering discounts on medications

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.