LPN - Pre-Certifications - Patient Contact Center - Phoebe Putney Health System

Description

JOB SUMMARY

• Processes requests for patient appointments and routes to appropriatedepartments. Initiates the verification process and ensures pre-authorizationsare obtained for treatment and all other reimbursement requirements are met.Has a working knowledge of state and federal reimbursement and regulatoryrequirements.

GENERAL REQUIREMENTS

• Adheres to the hospital and departmental attendance and punctuality guidelines
• Performs all job responsibilities in alignment with the core values, mission and vision of the organization
• Performs other duties as required and completes all job functions as per departmental policies and procedures
• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

WORKING CONDITIONS

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be required to change from one task to another of different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime

Qualifications

EDUCATION REQUIREMENTS

• Vocational / Technical Degree in Practical Nursing (Required)

EXPERIENCE REQUIREMENTS

• 2 - 3 years Progressive Clinical Experience (Required)
• 2 - 3 years Medical insurance or Financial counseling, data entry and customer service in a health related environment (Physician's office or hospital) (Preferred)

CERTIFICATIONS AND LICENSURES

• Required Certifications/Licensures: Licensed Practical Nurse (LPN) with current Georgia license

GENERAL SKILLS

• Organizational Skills
• Communication Skills
• Interpersonal Skills
• CustomerRelations
• Mathematical
• Analytical
• Grammar / Spelling
• Read / Comprehend WrittenInstructions
• Follow Verbal Instructions
• Basic Computer Skills
• Microsoft OfficeSuite
• General Clerical Skills

PHYSICAL REQUIREMENTS

• Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
• Have good - manual dexterity and eye-hand-foot coordination
• Ability to perform - repetitive tasks/motion

PHYSICAL DEMANDS

• Standing - Occasionally within shift (1-33%)
• Walking - Occasionally within shift (1-33%)
• Sitting - Continuously within shift (67-100%)
• Bending/Stooping - Occasionally within shift (1-33%)
• Pushing/Pulling - Occasionally within shift (1-33%)
• Reaching above shoulder - Occasionally within shift (1-33%)