LPN/Scheduler - Palliative - Patriot Hospice

Palliative:

LPN-Scheduler/Immunotherapy 

We are looking to hire an efficient scheduler to ensure that patients are correctly scheduled for appointments and procedures. The scheduler’s responsibilities include scheduling, rescheduling and canceling appointments, scheduling referral appointments, and verifying patient’s demographic information. An ideal candidate should be able to ensure that enough time is allocated to each appointment. 

To be successful as a scheduler, the candidate should be helpful and courteous when answering telephone calls. An exceptional scheduler should be able to build and maintain a good rapport with referring physicians and staff. 

This position requires patient interaction with a focus on immunotherapy treatment.

Candidate must have great bedside manners.   

Relationships 

Reports to: VP of Ancillary Services 

Others: Interacts with other administrative staff 

Scheduler/LPN Responsibilities: 

• Scheduling, rescheduling, and canceling patient appointments as required.
• Answering patients’ questions regarding basic medical tests and procedures. 
• Providing instructions to patients to ensure that they are prepared for examinations and procedures. 
• Confirming patient appointments. 
• Scheduling referral appointments and follow-ups. 
• Verifying insurance details. 
• Assisting NPs (nurse practitioners) with refills, orders, referrals 
• Assist with home patient injections, PPDs, etc. as needed. 
• Administers Immunotherapy injections. 

Requirements: 

• LPN (Licensed Practical Nurse) license for South Carolina 
• Proven experience working in a medical office. 
• Working knowledge of medical terminology and medical insurance plans. 
• Proficient in Microsoft Office applications (Word, Excel, Outlook). 
• Excellent communication and organizational skills. 
• Good telephone etiquette. 
• Must be able to travel within service areas. 

Knowledge, Skills, and Abilities 

• Must be able to read, write, speak, and understand the English language. 
• Must possess the ability to make independent decisions when circumstances warrant. 
• Must possess the ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the public. 
• Must possess the ability to work harmoniously with other personnel. 
• Must be knowledgeable of palliative care nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to palliative care. 
• Must be able to understand and carry out written and oral instructions
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices. 
• Must be knowledgeable of computers, data entry, output, etc. 

Working Conditions 

• Works in office areas, facilities, vehicles, etc. 
• Moves intermittently during working hours. 
• Is subject to frequent interruptions. 
• Is involved with patients, family members, personnel, government agencies/personnel, etc., 
• Works beyond normal working hours when necessary, including weekends and holidays. 
• Is subject to call-back during emergency situations. 
• Attends and participates in continuing educational programs. 
• Communicates with department supervisors, staff, patients, families, third party payers, government agency representatives, etc.