Luella's Front of House Supervisor at Luella's Bar-B-Que LLC
Asheville, NC 28804
About the Job
ARE YOU PASSIONATE ABOUT FOOD AND HOSPITALITY? Land one of the best smelling jobs around! Since 2007, Luella's Bar-B-Que has been committed to providing genuine hospitality and great food in an energetic, casual and friendly environment. We strive to build a crew of caring people who possess self-discipline and enjoy working in the restaurant profession. We operate North Asheville and South Asheville locations and a catering department. We are locally and independently owned, food quality driven, and well known for our fun and eclectic work environments and guest dining experience. We are looking for qualified candidates like yourself to help us continue to grow and add new stores in the Asheville area!
SUMMARY The Front of House Super is a leader in the restaurant responsible for maintaining the written standards of the company and ultimately delivering our cultural, financial and qualitative measurements of success. To achieve this, the FOH Super must be an expert at balancing the needs of the guests, employees, the community and the ownership.
- Supervises shifts with a focus on consistent quality and memorable guest experience
- As a leader, can work any position that he/she is supervising, and leads by example
- Knows our menu inside and out and is passionate about NC style BBQ
- Provides over the top hospitality to the guest throughout their dining experience
- Makes sure that all of our guests Taste the Love!
- Enjoys working in a Team environment
- An advocate for the Asheville community and lifestyle
- Naturally uses the experience in this position to develop leadership and management skills
- Above all, has a ton of fun!
REQUIREMENTS The ideal candidate will possess at least 90% of the following:
- Integrity, honesty, accountability, a passion for excellence and an incapability of making excuses for anything less than excellence
- Minimum two years experience of successful, high-volume restaurant experience
- Excellent oral and written writing skills
- Adequate computer skills and more importantly, the ability to learn a new computer application quickly and follow the standards associated with it
- Above average knowledge of wine, food, spirits and other finer things in life
- A natural surplus of hospitality extended to guests, employees and vendors no matter the circumstances
- Involvement in the community
- An unusually attentive focus on details and a compulsive desire to make even the smallest details perfect
- Above all, a desire to be the best
BENEFITS
- Hiring range is $18-23 per hour, depending on experience
- PTO
- Attractive teamshare bonus compensation
- Career advancement opportunities
- Free shift meals
- Free parking
- Best in class health, dental, vision, accident and disability benefits, Luella’s contributes 60% of your individual premiums
- Employer funded continuing education programs
- Tuition Allowance towards hospitality management or culinary arts degree programs
- Free access to Employee Assistance Program
- Employee dine-in discount for you and up to three friends
KEY JOB REQUIREMENTS
- As a leader, displays at all times a professional and positive attitude
- Maintains personal appearance in an exemplary fashion
- Has technical expertise in the various areas of restaurant operations. Knows the standards and procedures associated with each of these areas and can teach them to new team members
- Completes shift checklists with 100% thoroughness
- Has skills sets of leadership including recruiting, hiring, training, and coaching
- Maintains cleanliness and sanitation in an exemplary fashion
- The FOH Super must set the example for professional behavior, on and off the job
- Maintains a culture of constant ongoing training and continuous improvement with no excuses
PHYSICAL/MENTAL DEMANDS
- While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead
- Must be able to sustain constant mental and visual attention
WORKING CONDITIONS
- Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools
- Outdoor off-site catering venues
- Office environment
- Flexible schedule can vary from week to week; work required on AM and PM shifts, weekends and holidays
