Luxury Auto Dealership Concierge-Team Member - Premier Dealership Services

Position Description:

The Luxury Auto Dealership Concierge Team Member is responsible for assisting the service and sales departments. This role prefers a strong customer service attitude with hospitality experience, attention to detail, and the ability to ensure that vehicle reception, parking, and delivery operations are carried out safely, efficiently, and professionally, providing a premium experience for customers.

Main Responsibilities

• Greet customers upon arrival and provide courteous assistance, ensuring a smooth process for vehicle reception and delivery.
• Safely park and retrieve vehicles for customers in the service drive, showroom, and designated parking areas.
• Maintain an organized and safe environment in the service drive, showroom, and designated vehicle parking areas.
• Communicate closely with the service and sales departments to ensure timely vehicle handovers.
• Follow safety protocols and ensure that each vehicle is handled according to dealership standards.
• Report any issues or concerns related to vehicles or customer interactions to the supervisor or management team.
• Support the team in managing customer inquiries and provide helpful information when needed.
• Collaborate with colleagues to deliver an outstanding customer service experience at all times.

Requirements

• Previous experience in customer service roles (experience with luxury or high-end vehicles preferred).
• Strong interpersonal skills and a customer-focused attitude.
• Ability to communicate effectively, with fluent English.
• Valid Florida driver's license with a clean driving record.
• Ability to work in a fast-paced environment while maintaining a professional attitude.
• Attention to detail and a commitment to following safety procedures.

Key Competencies

• Customer service orientation
• Effective communication
• Teamwork and collaboration
• Problem-solving
• Organization and time management
• Ability to work under pressure and remain calm in high-demand situations

As a full service vendor, we offer automotive dealerships services such as: Detailing, Valet, window film installation, PPF film, Ceramic coatings and more.
Our experience being an on-site vendor has been successful for our clients. My family and I have been the auto business for over 30 years.
Our job is to supply the dealership with the best possible staff, eliminating their liability, unfixed costs such as, payroll taxes, supply costs, employee benefits, accidents, lawsuit, and/or worries all together. All employees are drug tested, background checked, and approved by each dealership management.
Our goal is to hold the highest CSI rating for customer service possible. Our staff is trained to have a "whatever it takes" attitude, and also educated about CSI surveys.
Department managers will eliminate the day to day headaches so they can focus on their daily responsibilities.

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