M365 End User Support - Computer Task Group, Inc
Nashville, TN 37201
About the Job
CTG is seeking to fill a M365 End User Support opening for our client in Nashville, TN.
Location: Nashville, TN
Duration: 6 months
We are currently seeking a talented M365 End User Support Specialist. This role is pivotal in ensuring our end users receive top-notch support for Microsoft 365 applications while also assisting with our transition to Azure cloud services.
Role Overview:
The M365 End User Support Specialist will provide frontline support for Microsoft 365 applications and services, addressing end-user issues and facilitating a smooth user experience. Additionally, you will support our Azure migration efforts, helping to manage and execute the transition of services and data to the Azure cloud environment.
Key Responsibilities:
- M365 End User Support:
- Offer expert support for Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Troubleshoot and resolve issues related to M365 applications and services, including login problems, application errors, and configuration issues.
- Provide user training and create documentation to help end users navigate and utilize M365 tools effectively.
- Respond to and manage support tickets, ensuring timely resolution of issues.
- Azure Migration Assistance:
- Assist with the planning and execution of migration projects to Azure, including data, applications, and services.
- Support the setup and configuration of Azure environments, including virtual machines, storage accounts, and networking.
- Help in managing and monitoring the performance of Azure services, ensuring a smooth transition and minimal disruption to users.
- Work with IT and project management teams to identify migration requirements and address any issues that arise during the migration process.
- User Communication and Training:
- Communicate migration plans and timelines to end users, providing clear instructions and updates throughout the process.
- Conduct training sessions and develop resources to support users in adapting to new tools and processes in Azure.
- System Maintenance and Optimization:
- Monitor and optimize the performance of M365 applications and Azure services to ensure reliability and efficiency.
- Assist with the implementation of updates, patches, and upgrades for both M365 and Azure environments.
- Collaboration and Reporting:
- Work closely with IT staff, vendors, and other stakeholders to ensure successful migration and support efforts.
- Provide regular updates and reports on migration progress, support metrics, and user feedback.
Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience with Microsoft 365 applications and services, including troubleshooting and user support.
- Experience or knowledge of Azure cloud services and migration processes is highly desirable.
- Familiarity with IT support tools and ticketing systems.
Technical Skills:
- Strong understanding of Microsoft 365 suite and common issues related to its applications.
- Basic knowledge of Azure services, including virtual machines, storage solutions, and networking.
- Experience with Windows operating systems and general IT support practices.
- Understanding of cloud computing principles and migration strategies.
Soft Skills:
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Positive attitude with a strong customer service orientation.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter at phone or email@ctg.com. Kindly forward this to any other interested parties. Thank you!
About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.