MA / Customer Service Rep | UF Monument Landing | Day - UF Health

Job Duties

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Essential Functions

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

• Maintains patient scheduling functions, and sets patient appointments through established guidelines.

• Interviews and completes the registration process for patients utilizing the specific service.

• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

• Perform venipuncture and administer routine, non-controlled medications.

• Administer medication as directed by and under the direct supervision of licensed physician.

• Collect routine laboratory specimens as directed by the provider.

• Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs.

• Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Temperament

Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.

Skills, Knowledge, Abilities

• Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

• Basic computer literacy and arithmetic skills.

• Knowledge of ambulatory health care or related health care field.

• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

• Possesses critical thinking, prioritization, and organizational skills.

• Attention to detail and quality of work.

• Ability to communicate effectively and courteously, both orally and in writing.

Experience Requirements

1 year      Medical assistant                                                                                                                                        preferred

2 years    Clerical/customer service experience -ideally in a health care related industry                             preferred

1 year      One year experience with third party payors and computer experience for in

                 putting data and reviewing patient demographic material                                                                preferred

Education Requirements

High School Diploma or GED                                                                                                                      required

Certification/Licensure

Certified Medical Assistant (CMA)                                                                                        required within 6 months

Basic Life Support (BLS)                                                                                                          required at time of hire

Medical Terminology Certificate                                                                                          preferred within 30 days

UFJPI is an Equal Opportunity Employer and Drug Free Workplace