MA Desktop Support - Resource Logistics, Inc.

Title : Desktop Support Technician

Location : Burlington, MA 01803 (onsite)

Rate: $22/hr. on W2 (No Benefits)

Job Description

This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.

Responsibilities :-

Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines

Works with vendor support contacts to resolve technical problems

Works with service desk and RDS as appropriate to determine and resolve problems received from clients

Responds to support requests from service desk, users and other infrastructure teams

Performs upgrades as directed to ensure the longevity of equipment

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.

Provide weekly reports

Implement best practices

Be the single point of contact with customer

Technical Requirements

Exposure on managing remote sites

Phone support experience necessary.

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Windows and Novell Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008,

Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007

ITSM ticketing tools such as Remedy, Client Service Center, client Service Center

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox),

VPN and remote dial-in users

Support for laptop, desktops, AV Devices and printers

PDA and ,berry support

Apple Ipad Device support