Mac Support Specialist - Ledgent Technology

SUMMARY:
We are seeking a proactive and detail-oriented Help Desk Technician to provide both onsite and remote technical support. The ideal candidate will be proficient in troubleshooting hardware and software issues, with strong knowledge of Windows and Mac operating systems, basic networking, and Microsoft software packages. The position requires excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot Mac and Windows operating systems issues efficiently.
• Provide first-line support for IT issues reported by users.
• Triage and manage help desk tickets, ensuring timely escalation when needed.
• Handle issues including errors, new hire setups, and equipment deployment.
• Offer both onsite and remote support through phone or remote session tools.
• Perform timely hardware and software upgrades as needed.
• Install, configure, and test workstation hardware, such as video cards, NICs, and hard drives.
• Work independently, demonstrating a fast-learning mindset and adaptability.
• Collaborate with the IT Department to resolve technical problems and recommend improvements.
• Follow up on ticket resolutions and document processes to ensure smooth operations.

EDUCATION & EXPERIENCE:

• A+ Certification (preferred).
• 4+ years of experience troubleshooting Mac hardware and software issues.
• Knowledge of Microsoft technologies (e.g., Office, Active Directory, Windows Servers).
• Understanding of networking technologies like IP, DNS, and DHCP.
• Familiarity with computer hardware and software, including installation and configuration.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong problem-solving abilities with attention to detail.
• Ability to work both independently and as part of a team.
• Capable of communicating technical information in non-technical terms.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Exceptional customer

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.