Machine Technology Specialist at Yancey Bros. Co CAT

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Machine Technology Specialist exists to provide assistance to customers and the sales staff by supporting the Technology Sales and Product Support business in the areas of product expertise, internal / external technical support, 3D Machine Control training, parts / service / warranty support. The Machine Technology Specialist will work through the Machine Sales Manager to promote 3D Machine Control products and support customer relationships to ensure participation in Technology product sales opportunities and to support current field population with training, parts, service and technical support.

The Technology Specialist will be responsible for learning various levels of machine control and guidance technology, from simple to complex.  They will work closely with Caterpillar as well as the SITECH South team to learn and understand technology workflows and customer applications pertaining to site development.  Once this skill is obtained The Technology Specialist will support Yancey Bros. General Line Salesmen and SAM’s with technology sales as well as train customers to get full utilization out of their technology investment, including infrastructure, 2D and 3D. The Technology Specialist will be required to train and support customers running integrated Caterpillar Tractors. In addition to integrated Caterpillar and aftermarket SITECH (Trimble) solutions, the Technology Specialist will be tasked with learning other machine control and guidance solutions, such as Topcon and Leica. For these solutions he/she will need to work with the local dealers and schedule training.

The Technology Specialist will be required to maintain up to date information regarding Caterpillar technologies and act as the internal expert in this area.

Primary Responsibilities:

• Assist sales staff with competitive demonstrations, start up on new deliveries and rentals
• Interact with customers in the areas of training, operator training and technical assistance
• Provide sales staff with product updates, new product introductions and demonstration tips
• Provide technical staff/technical services with product updates and introductions
• Ensure technology inventory is updated with latest firmware updates
• Create weekly schedule of activities with the Sales Managers to support the current business needs
• Communicate with Technical Services Manager on a weekly basis to receive and provide technical updates about 3D Technology products
• Communicate market awareness information to Machine Sales Manager
• Respond to customer requests for assistance in technical support via Technical Services, shop requests or direct customer interaction
• Responding to Yancey Service departments for technical support
• Respond to customer requests for product operation training
• Following up on all new 3D Sales deliveries and providing thorough operation, safety and maintenance information to the customer
• Overnight travel is a requirement
• Other duties as assigned and qualified

Additional Responsibilities:

• Actively participate in required safety programs and exhibit a Safe work ethic
• Excellent written and verbal communication skills required
• Look for and participate in new product training

Who We Are Looking For:

To be successful in this position you should have a prior experience working with heavy equipment product support, knowledge of machine control and guidance experience and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High school diploma or equivalent preferred.

Required Qualifications/Skills:

• 5+ Years of Heavy Equipment Product Support experience required.
• 3+ Years of Machine Control and Guidance experience, Trimble experience a plus
• Experience to digital photogrammetry (drone) would be nice to have.
• Ability to interpret and write models that feed into base station. 
• Working knowledge of Trimble Stratus software or comparable operating system technology. 

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities