Madison, IN - Customer Service Representative - Meese

Classification

Non-Exempt

Salary Grade/Level/Family/Range 

Reports to 

Customer Service Manager

Date 

October 2024

Company Overview

Tank Holding Corporation has become the market leader and manufacturer of rotationally molded poly and welded steel bulk storage and material handling products in North America. Tank is growing rapidly and is always working to expand its capabilities and diversify product offerings consistent with the company values of growth and service to its customers.

The Meese Brand is a pioneer in the design and development of plastic products, delivers superior, ergonomically designed, antimicrobial rotomolded plastic solutions for linen transport, material handling and storage.

Job Summary

We’re looking for a Customer Service Representative to join our team supporting our Meese Brand product line. You’ll be providing exceptional service for our existing and potential customers.

• Do you have excellent computer skills, great phone etiquette and communication while using email? 
• Do you consider yourself a people person and love to solve problems?
• Do you thrive in a fast-paced environment?

If this describes you, then this role is for you!

Key Responsibilities

• Processing a high volume of orders from end to end, responding to email inquiries and working with the sales team.
• Answering incoming calls concerning a variety of topics.
• Configuring truckload quantities of our products to prepare for shipment.
• Responsible for the intake process for warranty-related questions or customer complaints.
• Communicating daily with production and logistics to coordinate order flow and shipments.
• Required experience – proficient computer skills including Microsoft Office, exceptional communication & organizational skills in an office environment. Must be able to work individually and as a team.
• Demonstrated ability to adapt to sudden changes created by the priority or urgency of work assignments.
• Education required – a high school diploma or GED equivalent. A college degree is preferred.
• 3 - 5 years with prior experience in customer service with a capacity showing ability to demonstrate care for customers while calmly handling occasionally difficult interactions
• Industry experience preferred – basic knowledge of manufacturing and logistics.

Knowledge, Skills and Abilities

 Competencies:

• Adaptability - Be flexible and open-minded. Able to engage with organizational change management.
• Conflict Management - Be a good communicator and a team player.  Demonstrated ability to have constructive conversations.
• Communication - Must be able to relay information through different channels to resolve and to share knowledge.
• Customer Service - Must be able to work in a team environment and support and enhance the customer’s experience.
• Ethics - Being trustworthy and being able to deliver effective and professional communication.
• Organization Skills - Be able to structure your day in a way that allows you to be effective and efficient.
• Professionalism - Professionalism in all interactions both on the phone and written. You are the voice of the company.
• Results Driven - Success can be measured in many ways that show an impact to our bottom line.

 Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 Occasionally, it represents 1 to 33% or 1-2 hours of an 8-hour workday.

Frequently, it represents 34 to 66% or 2 1/2 to 5 1/2 hours of an 8-hour workday.

Regularly, it represents 67 to 100% or 6 to 8 hours of an 8-hour workday.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision.

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

Tank Holding provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state or local law.

 Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.