Mail Administrator - Recrute Action

We are seeking two skilled Mail Administrators for a position within the insurance industry. This role is essential to managing the US Division Mail Services operation, ensuring that all mail processes are handled accurately and efficiently. The ideal candidates will possess a keen attention to detail and the ability to provide exceptional customer service while handling sensitive information.

• Fixed Salary: Hourly rate of $23.62.

• 6-month contract.

• Full-time position: 37.50 hours per week.

• Work Schedule: 8:00 an to 4:00 pm EST – in office.

   Please note, the schedule may shift to 7:30 am to 3:30 pm EST in the future.

• Join a passionate and inclusive team of professionals.

• Manage all incoming and outgoing Advisor mail for the US Division Mail Services operation accurately and efficiently.

• Handle, sort, scan, and index incoming mail for the US Division and manage outgoing mail through the Fulfilment Centre.

• Provide quality customer service and support to the Admin Group through business unit initiatives and production.

• Adhere to service levels determined by the Business Unit’s requirements and standards.

• Receive, open (as applicable), sort, prep, scan, and index all incoming mail, output, and courier to various business units within the US Division.

• Prepare, sort, and ship all outgoing mail and couriers.

• Handle the final processing of troubleshooting mail, which involves a higher level of knowledge and skill, as well as processing inbound bulk mail, stats, and daily workflow.

• Train new staff within the Imaging and Fulfilment center.

• Cross-train among three different groups: Statement, Imaging, and Fulfilment.

• Handle sensitive PII data with care and ensure no use of cell phones during shifts on the floor.

• College education preferred.

• 1 year of experience with imaging and indexing systems.

• Previous experience with scanning, indexing, and mail sorting.

• Previous experience working with mailing equipment, folder inserters, and postage meters.

• Proficiency in Microsoft Office and Outlook.

• Precise communication skills, both verbal and written.

• Strong organizational skills for multitasking and prioritizing in a high-volume, deadline-driven environment.

• Attention to detail.

• Strong analytical and problem-solving skills with a demonstrated ability to manage change.

• Ability to meet the physical requirements of the job, including heavy lifting up to 20 lbs and standing for up to 4 hours a day.

We are committed to fairly assessing all qualified candidates, regardless of race, color, religion, sex, national origin, age, or disability, while ensuring fair and equitable compensation for all. To participate in the recruitment process, if you require specific accommodations, please do not hesitate to inform us so that we can make the necessary arrangements. We particularly encourage applications from individuals over the age of 40, as well as from veterans and members of the National Guard or reserves, valuing their service and supporting their integration into civilian life.

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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