Mail Room Clerk - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $45000 - $55000 / year (paid hourly)

Schedule: M - F; 9a - 5:30p

Location: 1025 Thomas Jefferson St NW, WA DC

The Mail, Shipping and Receiving Clerk is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client. Also, may play a role in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner. This position will also play a large role in customer service, opening and closing office operation shop, triaging and delegating tickets to different teams, creating signage, assisting with passport photos, inventory of supplies, event setup and handling different servers for the client such as perks, swag, bike registration, laundry, parking, IT returns and leaver process.

Reports to: Facilities Manager

Client Relationship

• Deliver an exceptional quality of service, as reflected by client feedback.

• Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.

• Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations for consideration.

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Mailroom Operations

• Daily processing and sorting, pickup and delivery of all inbound and outbound courier and mail.

• Reconcile and account for all incoming and outgoing mail and packages.

• Support the day to day delivery of mail services on site in accordance with all agreed policies and procedures.

• Act as the direct liaison with all mail support service vendors (i.e. postage vendors, FedEx, UPS, DHL, etc.)

• Process and handle all incoming and outgoing mail, ensuring proper routing and labeling.

• Scan incoming deliveries from FedEx, UPS, USPS, DHL, FedEx Ground/Home, and any other deliveries.

• Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages.

• Handle all special request mail responsibilities, such as UPS, Federal Express, and courier service.

• Support clients with international outbound shipments, paying close attention to international requirements as outlined in the account SOPS.

• Research and follow-up with clients regarding tracking mail and/or packages.

• Perform mailroom inspections and inventory supplies.

• Maintain Client Specific Responsibilities such as audit perks and other services, handling swag, managing vendors, bike and parking registration, handling events/ops, IT returns and leaver process.

• Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices.

Required Knowledge, Skills, and Abilities:

• 2 - 3 years of experience in a corporate environment and/or a related field.

• United States citizenship, and the ability to prove citizenship by passport or birth certificate and state I.D. / driver’s license.

• Proficiency in a range of information technology tools and platforms, including but not limited to MS Office and Computerized Maintenance Management Systems (CMMS)

• Strong interpersonal skills with an ability to effectively and clearly communicate in person and through typed communication methods.

• Excellent administrative, organizational, and problem-solving skills

• Ability to multitask and work without direct supervision

• Capacity to deal with ambiguity and solve complex problems effectively

• Excels when working in a fast-paced environment

• Ability to adequately perform required job functions including being able to lift, bend and move in such a way as to perform job tasks in a safe and approved manner.

• Excellent customer service skills, including the ability to maintain professionalism at all times even when under stressful situations

• Ability to plan and manage work under time constraints and multitask and work without direct supervision.

Working Environment:

All work for this technology company is completed within a single location in Georgetown. This position does not require travel.

Minimum Required Education:

• High school diploma or equivalent is required. College is preferred but not required

• Previous experience in a similar role is beneficial, but not required. The hiring team places a strong emphasis in finding a diligent and motivated individual with excellent customer service skills who excels at using all forms of technology to quickly resolve client needs

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.