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Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

Job Responsibilities:
Oversee staff responsible for monitoring infrastructure and batch job flow. Candidate must have 10+ years of experience in a multi-LPAR and CEC mainframe environment. 

Infrastructure Monitoring:

• Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools (OPSMVS/SSM, Sysview, Netview)
• Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.
• Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.
• Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents. Report them via problem tracking software.
• Respond to all console messages and alerts requiring intervention and action.
• Track and document all outages and incidents which adversely impact the environment.
• Host triage calls with engineering staff, to escalate and resolve incidents and problems
• Candidate must have working knowledge of mainframe z/OS console commands, JES, Hardware Management Console functions and TSO.
• Working experience with these monitoring tools: (OPSMVS/SSM, Sysview, Netview, IBM Master Console).
• Application monitoring via internal UI Dashboards

Batch Processing:

• Candidate must have 10+ years of experience in Mainframe batch environment; knowledge of support operations, best practices and processes.
• Must have expert level knowledge of Tivoli Workload Scheduler or equivalent, including comprehensive understanding of scheduling concepts.
• Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
• Perform level 1 and level 2 support and resolution for all batch abends
• Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary.#LI-SK1

Required Skills:

• At least 4 years of relevant experience
• Perform detailed business analysis, and outline problems, or opportunities, and solutions for various business units 
• Collaborate with staff and support teams to develop business requirements for monitoring tools, and         assist in product testing
• Kanban/Agile experience.  Certifications are preferred but not mandatory
• Ability to think abstractly and see how small details fit into the bigger picture
• Knowledge of Jira, Office 365
• Strong attention to detail
• Working knowledge of JCL
• Experience with REXX a plus
• Supervisory experience, the ability to coach and perform staff development
• Excellent verbal and written communications skills, attention to detail, ability to interpret and precisely act on written instructions
• Experience with MS Office business applications (such as: Excel, Word, Power Point)
• Capable of working independently with limited oversight
• Good project planning, organization, and time management skills
• Excellent verbal and written communication skills
• Ability to multi-task
• Must be a team player and foster a team first environment and culture
• Familiarity with Service-Now 
• Experience with Teams, Skype, Symphony and Zoom
• Knowledge and experience with a high-availability environment is a plus

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Expected base pay rates for the role will be between $150,000 and $205,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.#LI-SK1