Mainframe Support - TechDigital
Nashville, TN
About the Job
IT Support Analyst
Your role
Are you an expert when it comes to Mainframe production support? Do you have a track record of
influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex
issues, covering both technical and business needs?
We're looking for an IT support analyst to:
be responsible for providing hands-on Level 2 production support of Wealth Management Americas
suite of client and field facing applications
govern production support execution aligned to existing ITIL framework
follow effective and efficient operational policies, processes, and procedures
work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery,
implementation, process improvement and production product support.
possess strong analytical, problem-solving, and synthesizing skills
Mainframe batch, DB2, CICS, Scheduling, Autosys and Azure Cloud, - all are very valuable skills for
this role. You need to be a hands-on person.
support the Service & Product Manager across several technical domains
ensure workflows, processes, tooling, applications, and monitoring maturity are of the highest quality
standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Your team
You'll be working in the Hosting Services WM USA Field Facing support team in Nashville, TN. We
provide quality services to ensure end-to-end production stability and availability by combining optimized
utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to
foster on customer / user needs. Our measure of success is two-fold clear and recognized benefits into
the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise
ideally 3-5 years of hands-on experience with Mainframe, batch, and distributed applications
proficient with tools and technologies, such as Db2, CICS, Scheduling, ServiceNow
proficient with monitoring tools such as Splunk, AppDynamics, Selenium
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
Familiarity with the SRE (Site Reliability Engineering) automation approach
Skill matrix:
Your role
Are you an expert when it comes to Mainframe production support? Do you have a track record of
influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex
issues, covering both technical and business needs?
We're looking for an IT support analyst to:
be responsible for providing hands-on Level 2 production support of Wealth Management Americas
suite of client and field facing applications
govern production support execution aligned to existing ITIL framework
follow effective and efficient operational policies, processes, and procedures
work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery,
implementation, process improvement and production product support.
possess strong analytical, problem-solving, and synthesizing skills
Mainframe batch, DB2, CICS, Scheduling, Autosys and Azure Cloud, - all are very valuable skills for
this role. You need to be a hands-on person.
support the Service & Product Manager across several technical domains
ensure workflows, processes, tooling, applications, and monitoring maturity are of the highest quality
standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Your team
You'll be working in the Hosting Services WM USA Field Facing support team in Nashville, TN. We
provide quality services to ensure end-to-end production stability and availability by combining optimized
utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to
foster on customer / user needs. Our measure of success is two-fold clear and recognized benefits into
the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise
ideally 3-5 years of hands-on experience with Mainframe, batch, and distributed applications
proficient with tools and technologies, such as Db2, CICS, Scheduling, ServiceNow
proficient with monitoring tools such as Splunk, AppDynamics, Selenium
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
Familiarity with the SRE (Site Reliability Engineering) automation approach
Skill matrix:
| Skill | Experience needed | Competency Level |
| Cobol, | 5-7 yrs | Advanced |
| JCL, | 5 - 7 yrs | Advanced |
| DB2, | 5-7 yrs | Advanced |
| VSAM | 3-4 yrs | Intermediate |
| Production Support | 5- 7 Yrs | Advanced |
Source : TechDigital