Maintenance Director - Senior Living Community - Investors' Property Services

Growing property management company is in need of a Maintenance Director in Emerson Senior Living Community. If you thrive in a team environment and like change and challenges, this will be your opportunity! Great support from management, growth opportunities, strong benefits offering and fun work environment! Apply if you have a background in traditional multifamily/apartment leasing or senior living leasing!

Summary:  The Maintenance Director is responsible for maintaining the facility, property grounds and curb appeal, while providing excellent resident relations of Emerson Senior Living Community.
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Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Leads the maintenance and housekeeping team.

2. Understands and manages all aspects of the building’s physical, mechanical, plumbing and HVAC systems by overseeing and performing a full range of building maintenance tasks.

3. Responsible for overseeing interior and exterior building maintenance.

4. Effectively communicates with contractors, vendors, and servicers ongoing. 

5. Manages, updates, and organizes the work order system for timely response to resident maintenance concerns.

6. Ensures model and vacant units are in appropriate conditions for prospect viewing.

7. Must be available for emergency and on-call rotation; responds to emergencies after hours as needed. 

8. Inspects work performed to ensure quality and safety standards are met.

9. Assists Executive Director with training and supervision of all maintenance staff.

10. Preserves the safety and health of our residents by assuring compliance with state regulations and company policies in all areas of responsibility.

11. Dedicated to meeting company standards and goals, open to feedback and review.

12. An exceptional ability to form relationships with staff, residents, and their families to grow resident satisfaction and occupancy and cater to resident needs.

13. Works closely with all departments.

14. Possesses an inherent desire to help others and make a difference in the lives of the people they encounter every day.

15. Other duties and responsibilities as assigned or needed for business continuity.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
8 years’ experience in a maintenance role in Senior Living Communities or multifamily residential housing environments, 3 years as a manager or supervisory role. High school diploma or general education degree (GED) required.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial statements, or governmental regulations.  Ability to interpret reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, profits and losses, proportions, percentages. Basic Math skills in addition, subtraction, multiplication, and division.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Microsoft Office Suite, Email. RESMAN, YARDI experience strongly preferred.  Must be able to quickly adapt to new online, web-based programs used in the day-to-day management. 

Certificates and Licenses:
HVAC certifications for local area; pool operator license for local area.

Supervisory Responsibilities:
This position has supervisory responsibilities of one to two team members, plus vendors onsite.

Work Environment:
The individual in this role will work in an operations environment most of the time and regular in-person attendance is an essential function of this role. The individual will also frequently be required to walk and stand throughout the residential community, greeting and speaking with residents, employees, and vendors daily. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, which includes performing the hand-on maintenance of the property. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This is not a remote-work position.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, operate electronic devices, conduct meetings and perform maintenance tasks. The employee is frequently required to walk. The employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 40 pounds. There might be times when a team lift is required of equipment or construction material items of more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.