Maintenance Dispatcher - Brookfield Properties
Charleston, SC
About the Job
Location
Charleston - 997 Morrison Drive, Suite 402
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Job Title: Maintenance Dispatch er
Primary Responsibilities: The Maintenance Dispatch er is primarily responsible for daily communication with customers for inquiries or requests on Maintenance work orders.
Skill s & Competencies :
+ High School Diploma or equivalent .
+ 2+ years of experience in customer service-related and / or dispatch positions.
+ E xperience in a call center environment preferred
+ Skilled understanding in customers situations and translating them into action
+ Strong written and verbal communication skills .
+ Ability to multi-task in a fast-paced , high-call volume work environment .
+ Ability to prove critical thinking and problem-solving concepts.
+ Ability to be courteous in difficult situations .
+ Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred .
+ Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task .
+ Reliable transportation to meet scheduled work environment.
+ Experience adhering to a specific work schedule environment, including in-office operation, weekends, and holidays, based on business needs.
Essential Job Functions:
+ Review every day the work orders inputted by our tenants.
+ Ensure we have all the necessary information to assess the problem and dispatch accordingly.
+ Follow up with tenants to ensure all required information is sent to the technician or vendor to perform the job
+ Responsible for scheduling work orders which have been submitted by Maymont Homes tenants.
+ Dispatching the scheduled work request to the Maymont Homes Maintenance Technicians, and outside vendors.
+ Responsible for following up with the Maintenance Technicians, and vendors to ensure that scheduled task have been completed on the scheduled date & time.
+ Responsible for making follow-up calls with tenants after work has been completed to ensure customer satisfaction.
+ Establish good communication with the Maintenance Manager or Market responsible for handling the relationship with technicians or vendors.
+ Work with market managers to ensure all technicians and vendors follow the established procedures for corrective and preventive maintenance
+ Ensure understanding of customers' situations and translate them into requirements for dispatching the right employee or vendor to fulfill the job required
+ Always conduct yourself in a courteous and professional manner .
+ Other duties, as assigned by supervisor or leadership team.
Key Metrics (KPIs)
+ Time Spent in Status Created
+ Zero Created Work Orders
+ Zero "Follow Up Required"
+ Created to Assigned
+ Call Avoidance
+ Average Time to Complete
+ Zero work orders "Scheduled in the Past. ”
+ Over 30 - day Work Orders
Physical Requirements :
+ Capable of working extended hours, to include evenings, weekends, and holidays as necessary.
+ Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
+ Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
+ Must have finger dexterity for typing/using a keyboard.
Environmental Requirements :
+ Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
+ Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
+ Must be able to work in the office as regularly scheduled .
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DISCLAIMER : This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.
Source : Brookfield Properties