Maintenance Dispatcher - Daily Management Inc

Job Description

Position Title: Maintenance Dispatcher January 2023

Resort and Location: Williamsburg

Job Code:

Department: Maintenance

FLSA Status: Non-Exempt

Reports To: Chief Engineer

Position Summary:

The Maintenance Dispatcher will report directly to the Chief Engineer

Core responsibilities include the following, but are not limited to:

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

Specific Responsibilities:

• Maintains a friendly, professional, cheerful, and courteous demeanor always.
• Always Ensures Outstanding customer care.
• Responsible for assigning and distributing maintenance worker orders.
• Will work closely with the Maintenance Manager, Maintenance Technicians, Building Coordinators, Facilities Manager and Resort Managers to ensure the proper distribution of work is achieved and completed on a daily basis.
• Will also assist with creating the assignments for the next day/week, creating the boards for the maintenance technicians, distributing keys to team members or vendors that are doing work at the resort and also calling vendors as instructed by management.

• Daily distribution of reports to the team working on the field.
• Dispatching and assigning work orders to team members.
• Creating and monitoring calls assigned to the team and reporting to management if call are not completed on a timely manner.
• Calling vendors as instructed by management.
• Answering of the phones and emails.
• Provide support with different task such as creating signs for different events, laminating of signs, printing phone plates for the resort units.
• Assisting with the opening and closing procedures and protocol.
• Assisting with placing or releasing room for out of service back into inventory.
• Provide assistance to the housekeeping or maintenance departments as needed.
• Maintain clear and transparent lines of communication with upper management to ensure efficiency and upward progress.
• Respond to any and all resort emergencies and assist as necessary.

• Must ensure that issues or challenges are addressed in a professional and timely manner.
• Assists all departments in servicing the guests especially during high volume periods.
• Attends meetings as required.
• Performs other duties as assigned, requested, or deemed necessary by management.

Position Requirements (Skills/Abilities):

Experience:

One to three months of hospitality-related experience is required. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems.

Education: High School diploma or GED required. Experience with Microsoft Office in particular, Excel and Word

Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

I hereby certify that I have reviewed and understand all elements of this position description and will fully comply as a team member of the Daily Management, Inc.

Team Member’s Name and Signature Date

Manager’s Name and Signature Date