Maintenance Service Representative - Chenega Corporation

Overview

Maintenance Service Representative

Lorton, VA

Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

The Maintenance Service Representative will support Maintenance and Repair (M&R) activities on systems/equipment deployed and fielded. The Maintenance Service Representative will Act as a Subject Matter Expert (SME) when communicating and collaborating with [ILD] Service Management team members, Program Office members, CBP Officers, Agents, and/or Personnel in the Field in gathering and disseminating information regarding repair status/information.

This position requires quality communication skills and tact, to generate and understand data calls, and the ability to determine and resolve data processing problems. This position applies technical knowledge primarily as it applies to equipment and maintenance tracking skills in areas such as record-keeping, disparate system synchronization, or maintenance scheduling.

In this position, the incumbent works independently under overall project objectives and requirements and apprises the supervisor about progress and unusual complications. Guidance may come from different sources than tasking.

Responsibilities

• Act as the group to the MDC, Service Management team members, and other ILD Staff, for follow-up/research matters, providing subject matter expertise.
• Collaborate directly with the Service Management team members on requests for information, research, findings, and recommendations on the life-cycle support of CBP’s Inspection Technologies.
• Provide ad-hoc Work Order research on MAXIMO records and other life-cycle information on Inspection Technologies relating to the duties of the position.
• Act as a Subject Matter Expert (SME) in gathering and disseminating information regarding repair information.
• Act as a Subject Matter Expert (SME) when communicating and collaborating with [ILD] Service Management team members, Program Office members, CBP Officers, Agents, and/or Personnel in the Field to respond to requests on status, updates, and other data within MAXIMO.
• When requested or necessary, add information into, or update, or edit, records within MAXIMO.
• When needed, participate in meetings with the Service Management team members to provide subject matter expertise.
• Provide Work Order status for completed Work Orders without proper documentation and communicate with vendors to gather the needed documentation.
• Periodic support of MSR training may be required in times of low staffing.
• Other duties as assigned.

Qualifications

• High School Diploma/GED required, Associates Degree or higher preferred.
• Must have a valid Driver’s License.
• Must be able to pass a CBP Background Investigation (required for this position).

Knowledge, Skills and Abilities:

• Proficient in Microsoft Office Suite with strong Excel skills.
• Strong oral and written communication skills.
• Strong organizational and planning skills.
• Must have attention to detail, strong analytical thinking, and problem-solving skills.
• Ability to prioritize and multi-task in a dynamic and fast-paced environment.
• Ability to learn quickly. The Maintenance Service Representative will require competence in and knowledge of fielded equipment, both scientific and surveillant in nature, and of the work protocols, and practices of the assigned subject-matter area. These may be trained or self-taught as necessary.
• Ability to distinguish problems or issues from failures and to recognize failure trends.
• Maximo experience is a plus.
• Logistics support experience a plus.
• Extensive experience in a general help desk or customer service position desired.
• Knowledge of Non-Intrusion Inspection equipment is a plus.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chenega IT Enterprise Services, LLC