Maintenance Service Technician - University Landing - Humphrey Management

Position Title: Maintenance Service Technician

Company Overview: 

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Job Summary: 

The Service Technician follows directives from either the Service or Community Manager to carry out preventive and maintenance tasks for the apartment community and its residents. They adhere to set policies and operational procedures. If the Service or Community Manager is unavailable, they will take guidance from the Assistant Community Manager.

ACCOUNTABLE TO: Residents, Community Manager and Team Members

REPORTS TO: Service Manager or Community Manager

The essential functions of the Service Technician are as follows:

• Maintains a professional demeanor and appearance, adhering to company standards in conduct, attendance, and personal presentation. Demonstrates the core values of the company through actions.
• Executes daily maintenance tasks to ensure the maintenance and longevity of buildings, fixtures, and equipment. Undertakes physical repair tasks as needed.
• Conducts routine maintenance repairs, encompassing basic carpentry, floor repairs, window/glass repairs, plumbing, electrical work, and other relevant repairs.
• Undertakes physical tasks to address urgent situations like sewer backups or water flooding in apartments, ensuring prompt resolution and cleanup. Takes responsibility for mopping up water and clearing debris to restore affected areas to their original condition.
• Documents observed deficiencies within the building, detailing specific issues, their locations, and recommendations for addressing them, and submits these reports to the Community Manager. Reports instances of substandard housekeeping or unit damage while performing corrective maintenance tasks.
• Recognizes the financial implications of job responsibilities and adjusts actions accordingly.
• Executes preventive maintenance tasks as needed and keeps detailed logs of preventive maintenance activities.
• Collaborates with contractors to execute significant repairs and enhancements on the property.
• Ensures that equipment and supplies on the property are maintained in optimal condition.
• Takes charge of snow removal from walkways, steps, breezeways, and other communal areas during and after snow or ice storms. Applies Ice Melt and other substances to prevent slips and falls.
• Maintains detailed records of maintenance services rendered, equipment inventory, operating manuals, general inventory, and warranties on equipment and appliances.
• Reports any damage to shrubbery, fencing, or flowers on the grounds.
• Delivers exceptional customer service.
• Demonstrates proficiency in understanding and adhering to safety precautions outlined in Material Safety Data Sheets (MSDS) for all hazardous materials used in performing job duties.
• Undertakes additional duties as assigned or as deemed necessary.

Qualifications:

Education & Experience Requirements: Minimum of one year of relevant experience and/or training, or an equivalent combination of education and experience. Proficient communication skills with residents and team members are essential. Ability to comprehend simple written sentences and utilize units of weight, volume, and distance as needed.

PHYSICAL DEMANDS

Essential Equipment Skills

1. Proficiency with power tools
2. Ability to use hand tools, broom, mop, and snow shovel
3. Capability to handle a shovel
4. Familiarity with AC units
5. Skill in operating a vacuum cleaner
6. Knowledge of tub and shower units
7. Experience with sinks and commodes
8. Understanding of HVAC systems
9. Familiarity with fire alarm systems
10. Ability to operate a fire extinguisher
11. Proficiency in using snow removal equipment
12. Understanding of television and VCR operation
13. Knowledge of security camera systems
14. Capability to use a ladder
15. Proficiency with landscaping equipment

Physical Activities and Requirements

1. Standing (or alternate method)
2. Walking (or alternate method)
3. Hearing (or alternate method)
4. Reading (or alternate method)
5. Maximum weight carried 120 lbs. 60-100% regularly
6. Average weight carried 30 lbs.
7. Lifting and carrying
8. Reaching overhead
9. Pushing/pulling/bending
10. Stooping/kneeling/crouching
11. Repetitive motion
12. Sustained visual concentration
13. Ascending and descending stairs 25-59% frequently
14. Speaking (or alternate method)
15. Writing (or alternate method) 11-24% occasionally
16. Sustained mental concentration
17. Sitting
18. Operation of vehicle

Environment:

1. Exposure to substances capable of triggering allergic reactions, including paints, oils, lubricants, cleaning agents, ozone, dust, air fresheners, lobby smoke, and insecticides.
2. Required protective gear: safety glasses, rubber gloves, face masks, and back support aids.