Maintenance Supervisor - Student Quarters

Summary: Responsible for maintenance operations of assets, including organization of service requests, preventative maintenance program, personnel management, compliance with safety standards, and customer service.

Reports To: General Manager

Job Type: Full-time / Salaried

Schedule:

• Monday to Friday with the ability to work weekends as needed
• On call
• 8 Hour Shift

Work Location: One location / Austin, TX

Role & Responsibilities:

• Assist General Manager in the management of an excellent customer service program
• Manage a high-quality maintenance team through implementation of effective recruitment, training, motivation, and development programs
• Prioritize and assign service requests to the maintenance team. Monitor daily completion of service requests and follow up on any outstanding items. Assist in the completion of service requests as necessary.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and to ensure excellent curb appeal at all times
• Must possess basic knowledge of local and state codes for permitting, signing ordinances, and pool regulations
• Maintain a preventative maintenance program that extends the life of the asset while minimizing future repairs.
• Identify and implement energy-saving measures that promote conservation
• Manage maintenance supply inventory while adhering to budget guidelines
• Maintain well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines
• Maintain hazard communications program; Teach and promote safe work practices
• Assist residents with the move-in/ move-out process.
• Responsible for key control program as outlined in SQ policy manual
• Schedule and direct workers in performance of all maintenance/repairs related to turning events within budgeted guidelines. Supervise all vendors and contractors throughout the turning process
• Supervise maintenance team in preparing vacant units for marketing to include restoration and cleaning
• Direct workers in performance of scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manuals
• Address resident and employee concerns and resolve issues in a timely and professional manner
• Maintain accurate records at all times
• Assist with the general upkeep and cleaning of office, common areas, and model as needed
• Work with Regional Director and General Manager to obtain bids for capital improvements
• Work with Property Manager to maximize the performance of property within budget guidelines
• Participate in on-call emergency rotation
• Directs workers in maintenance of all amenities to include clubhouse, fitness center, and swimming pool
• Assist General Manager with conducting performance appraisals for the maintenance team
• Adhere to dress code requirements
• Perform additional tasks and responsibilities as required

Qualifications:

• High school diploma or equivalent required. For safety and productivity reasons, the position requires the ability to read and write English. In addition, the position requires the ability to accurately perform basic mathematical functions.
• Must be able to pass a background check
• Must be able to pass a Maintenance Supervisor Assessment
• Must live within 30 miles of the assigned property
• A valid driver's license and current automobile insurance are required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions
• EPA certification Type I and II
• Other licenses and certifications as required by local, state, or federal law
• Basic hand tools (not provided by community)
• Position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear (work boots)
• 1 year of experience in a supervisory role (Preferred)
• 1 year of experience in a maintenance role (Preferred)

Must be able to diagnose problems and repair the following:

• Major appliances
• HVAC, including EPA Certification
• Intermediate plumbing
• Intermediate electrical (when no license required)
• Sheetrock
• General carpentry
• Pool care (if required by community)
• Roofs and gutters
• Painting
• General irrigation maintenance and repairs
• Landscaping
• Foundation/sidewalk repairs
• Ice/snow removal
• Golf carts and small engine maintenance

Physical Activities:

• Maintenance personnel will spend 60 to 70 percent of their time performing hands-on repairs/maintenance work. The remaining time will be spent supervising the work of their associates and outside contractors and performing general management functions. Position requires the ability to transport or move up to 50 pounds variable distances; the mobility and flexibility to use ladders to access heights in excess of eight to nine feet; the ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit and the ability to personally perform general maintenance repair tasks without endangering themselves, residents or fellow employees. The position also requires frequent bending and/or stooping to access equipment and machinery necessary when assisting with or performing tasks.

About Us:

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering:

• Competitive Salary, Commission, and Bonus Pay Eligibility
• Dental, Health, and Vision Insurance
• 401k Options
• Short Term and Long Term Disability and Company Paid Voluntary Life
• Paid Time Off, including a day off on your birthday
• Paid Holidays and Floating Holidays
• 16 Hours of Paid Volunteer Time
• LGBTQ+ Friendly Workplace
• Age-Inclusive
• Hiring Heroes Program
• Parental leave

Mission

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision

Be the preeminent partner for investors, employees, and residents in the student housing sector.

We Collectively Stand Behind Our Five Core Values:

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to we before me