Maintenance Supervisor (East Village Minneapolis, MN) - Aeon

Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated more than 5,900 apartments and townhomes. These homes provide stability to thousands of people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

Position Summary

We are seeking a highly skilled, seasoned Maintenance professional and proven leader to lead our Maintenance team at Aeon's apartment home community in Minneapolis, East Village! East Village is a set of 2 apartments in the Elliot Park neighborhood of Minneapolis, making up 180 units of affordable and market rate housing. The Maintenance Supervisor will perform maintenance duties as a 'working supervisor' and will lead, mentor and train the maintenance team, ensuring that Aeon standards are met in each of the following areas: preventative maintenance, safety and security, physical condition, market appeal, customer service promises, and utility conservation standards. The Maintenance Supervisor will report directly to the Senior Site Manager.

Key responsibilities include, but are not limited to:

• Lead, motivate, and direct maintenance staff: Ensure effectiveness of staff through ongoing training, mentoring and working through performance matters in an effective and timely manner. Supervise and cross train maintenance and janitorial team members as needed. Ensure growth of the team by instructing them to attend various seminars and classes. Assist and perform annual reviews for each maintenance and janitorial staff member. Adequately document all disciplinary policies and procedures. Use delegation skills to effectively manage time as well as cross train other staff members. Observe all time reporting.

• Maintain a market ready schedule board: Create and update daily a market ready schedule board. Effectively schedule vendors to perform work. Oversee and/or assist with all necessary work to bring vacant units to a marketable state within five days. Ensure that all market ready inventory goals have been met on a monthly basis. Conduct follow up and inspections of market ready apartments to ensure they are up to Aeon standards.

• Maintain a high quality of make ready standard: Independently inspect each make ready to ensure that standards have been accomplished.

• Control expenses by using budget perimeters: Remain aware of operating budget affecting areas of responsibility and manage expenses accordingly. Aid in the negotiation of competitive pricing on maintenance supplies. Obtain bids from vendors for regular operating and capital budget projects. Obtain a purchase order or work order for all work and/or supplies ordered per policy. Participate in budget preparation and monitoring on a weekly basis.

• Maintain a high quality of property and curb appeal standard: Inspect property for hazardous or potential liability situations as requested. Personally inspect property grounds on a daily basis to ensure proper clean up and pool care have been accomplished. Inspect property, with the Senior Site Manager, on a weekly basis to ensure property standards have been met.

• Coordinate, perform, and record preventative maintenance schedule: Oversee all aspects of the preventative maintenance schedule. Appropriately assign tasks to accomplish the daily, weekly, monthly, quarterly, and annual preventative maintenance goals, and complete such inspections/repairs where appropriate.

• Monitor vendor performance: Continually monitor vendor invoices and performance. Communicate with vendors concerning unsatisfactory performance and/or invoice issues.

• Control maintenance shop supply and equipment inventory: Maintain an inventory of maintenance equipment and ensure the upkeep and secure storage. Inventory supplies on a monthly basis, compile order of supplies needed to replenish stock and/or complete scheduled maintenance tasks. Present all supply/equipment orders to Senior Site Manager for approval where necessary and purchase order.

• Complete Maintenance Work Orders: Assist with or assume the duties of maintenance staff. Including emergency on call duties if necessary. Maintenance duties include but are not limited to: Plumbing, Electrical, Appliance repair, Air handler and general HVAC maintenance, Lock changes, Apartment turnovers, Preventative maintenance, Installation and repair of window coverings, doors, cabinets, light fixtures, etc;

• Ensure timely and accurate completion of all resident service requests: Ensure all resident service requests are completed in a professional and timely manner and all requests are addressed within 24 hours. Independently review each request to determine proper course of action and perform or assign to other maintenance staff as appropriate.

• Communicate and partner daily with Senior Site Manager: Keep in constant communication with Senior Site Manager each day. Work together with Site Manager as a team to ensure that success and the highest standards are accomplished. Must be available, along with the Site Manager, for any unusual emergency situations that may occur after business hours.

• Prepare and pass all inspections: Prepare and monitor quality for all inspections. This includes REAC, Section 8, MPHA, etc. Communicate with Site Manager extra needs and supplies needed to pass inspection. Communicate with inspectors in a professional manner. Conduct any and all follow up needed.

• Attend all required meetings and trainings: Attend and participate in all required meetings and trainings by Aeon. Attend educational opportunities presented and maintain a high level of knowledge regarding all aspects of maintenance and management. Present yourself in a professional manner at all times.

Skills & Qualifications

• Must have 5+ years proven high-level maintenance skills including, but not limited to plumbing, electrical, general carpentry, painting, advanced HVAC, and appliance trouble shooting.
• Demonstrated success leading effective teams.
• Strong ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Positive attitude, enthusiastic, dynamic and energetic behavior desirable.
• Must possess superior attention to detail and have good quantitative skills.
• Possess a prideful work ethic and be a team player.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Possess a valid driver's license, reliable vehicle, and vehicle insurance.
• Own basic tools.
• Physical Requirements:
  • Ability to stand, walk, reach, climb, bend and kneel for extended periods of time.
  • Ability to complete daily tours between properties including but not limited to inspecting grounds, common areas, hallways, stairwell and apartment homes.
  • Ability to lift up to 30 pounds frequently and 50 pounds occasionally.
  • Ability to reach above and below the shoulders.
  • Ability to use hands and fingers to grasp, twist and pull.
  • Ability to withstand external weather conditions such as working outside in the rain, cold, heat or other adverse weather.
  • Ability to quickly respond to sights and sounds that may pose a threat to persons or property.

Compensation, Hours & Location

Compensation is commensurate with experience. Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program. This position offers mostly Monday-Friday, daytime hours. Typical work schedules are 8:30am-5pm, but there is some flexibility in these hours to accommodate the needs of the property, team, and the staff person. While our maintenance positions have NO On-Call, due to the leadership nature of this position, support may be requested in escalated situations. This is an in-person position and will work mostly out of East Village. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3468143

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.