Maintenance Supervisor-Madera - Property Management Company

Maintenance Manager

Job Summary

Under the Supervision of the Community Manager, the Maintenance Manager is responsible to maintain the overall appearance and maintenance needs of the community. Responsibilities include curb appeal; supervise the maintenance staff; coordinate make-readies and move ins/move out schedules; perform general maintenance repairs; conduct preventative maintenance and oversee the construction/rehabilitation needs of the apartment community. 

The Maintenance Manager will collaborate with the Community Manager for the overall property to assist the leasing staff in achieving the overall occupancy goals, and for assisting in resident retention by providing a quality living experience for the residents. 

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Direct and supervise the daily activities of the property’s maintenance team. Apply Management's policies and procedures to all maintenance operations of the community.
• Prioritize work assignments and evaluate job performance of maintenance associates. Ensure all work is completed according to Management standards.
• Collaborate with the Community Manager to coordinate the move-in schedule and ensure the timeliness and effective completion of all repairs in preparation for all new residents. Non-renovated unit turns need to be completed in 5 days and renovated unit turns completed in 30 days. All turns need to be tracked in Yardi.
• Perform, schedule, and supervise maintenance repairs throughout the property including the common area amenities, resident occupied units, and vacant units in preparation for new resident move-ins.
• Work with vendors to coordinate repairs. Ensure quality work is completed.
• Assist Community Manager in obtaining proposals from vendors as needed.
• Manage open service requests through Yardi. Work orders need to be completed in 24-48 hours.
• Communicates with the Community Manager regarding the status of work and any potential issues, reporting anything that may be a potential liability.
• Budget and maintain an up-to-date supply inventory on all equipment, tools, and supplies for the property.
• Schedule, monitor and conduct preventative maintenance on various equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
• Performs common area painting.
• Conducts monthly lighting inspections and replacements of lights where needed.
• Completes monthly and annual inspections on time. Follow up on any issues needing improvement.
• Keep work areas, maintenance shops, storage areas, equipment clean, and well organized.
• Consistently maintains a clean and attractive environment around the leasing office, clubhouse, pool, and all common areas.
• Picks up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
• Walks the property several times a day and picks up new debris, including pet waste. Ensures pet stations are stocked and emptied at all times.
• Maintains the property’s flowerbeds, plants, and grass area, including pool cleaning or routine pool maintenance (including pool furniture).
• Maintains clean laundry rooms, mailrooms, doors, and light fixtures throughout property, as directed.
• Ensure policies and procedures as well as safety and compliance expectations are met.
• Reports to Community Manager any inoperable vehicles on property, leaks, mold, injury, criminal activity and ensures incident report is submitted immediately.
• Provide safety training and instruction for newly hired maintenance associates.
• Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
• Respond promptly to resident complaints, concerns and requests.
• Provide input to the Community Manager for performance reviews for community maintenance associates.
• Comply with Management career apparel requirements and require compliance of maintenance associates. 

Supervisory Skills and Responsibilities:

• Creates a productive and inclusive work environment where the team is excited. Makes evident importance of each role with the team. Prioritizes team tasks appropriately. Makes tough decisions and handles issues effectively.
• Encourages creative problem solving. Identifies strengths of each team member and actively generates and supports individual career development and acknowledges individual and team accomplishments.
• Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. 
• Ability to conduct annual performance reviews to provide feedback, recognize quality performance, and set expectations with employees.

Other Responsibilities

• Lead, motivate and develop a successful staff.
• Comply with Management’s key control policy by all maintenance associates, vendors, and contractors. All keys must be secured, and no keys can be taken home with authorization from Management.
• Presents a professional, efficient attitude to ensure resident satisfaction while working within company guidelines. 
• Available for afterhours emergency calls and/or on call scheduled work rotations. Respond promptly to emergency calls. Communicates with management when a decision is needed for resolution.
• Comply with Management career apparel requirements and require compliance of maintenance associates. 
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to identify and troubleshoot common problems related to electrical, plumbing, appliances, and HVAC.
• Ability to interact effectively with management, co-workers, visitors, and residents.
• Superior customer service skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills
• Ability to work independently.
• Demonstrates knowledge of federal, state, and local laws specifically Fair Housing regulations, building codes, environmental laws, and regulations.
• Ability to perform basic arithmetic skills such as measurements, addition, subtraction to do basic calculations.
• Ability to read/ speak/ write English language proficiently.
• Ability to work a flexible work schedule to include weekends, evenings, and holidays.

Minimum Qualifications Required

• High school diploma required.
• 3-year’s experience performing the duties associated with a Maintenance Technician or related field.
• EPA certification required;  or must be obtained within 75 days from hire date.

Certifications

• Must have a valid California driver’s license with clean driving record.
• HVAC CFC preferred.
• CPO certification preferred.
• EPA approved certification required. 

Computer Skills

Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches.  Requires basic knowledge of Yardi.  Microsoft Word, Microsoft Excel, and Microsoft Outlook. Prefer prior property management software knowledge. Requires basic typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. This position is very active and requires standing or walking for long periods of time (up to 8 hours). In addition, the position requires bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 60 pounds with assistance. Ability to lift below waist up to 59 pounds and above waist 36 pounds. Ability to push and pullup to 120 pounds of force.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work schedules may vary based on demands.

• Working conditions are normal for a fast-paced real estate management division.
• Mid to high level of stress during peak performance.
• Ability to use general maintenance tools, supplies and equipment such as, but not limited to hand tools, hammers, drills, saws, pressure washer, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Handcarts are used to transport supplies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of the job. 

Working Conditions

Building maintenance environment, indoor/outdoor, consisting of exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high places, toxic or caustic chemicals, and risk of electrical shock. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, dust, and other possible irritants. The noise level in the work environment and job sites can be loud. Moving mechanical parts and vibration.

Statement of Purpose

This document provides descriptive information about the above Management Corp position.  Work actually performed by incumbents in this position may vary.  Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guidelines or recommendation for the content of and qualifications for this position.  An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Management reserves the right to make changes to this document as deemed necessary without providing advance written notice.