Maintenance Technician II- Affinity at 2M - Avanath

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force. 

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role:  

The Maintenance Technician II provides professional and courteous service to our residents through the timely completion of work order requests and/or other maintenance requests.

The Maintenance Technician II contributes to the overall property initiatives which are intended to enhance operating efficiency and safeguard the integrity of building and living units.

Assist the Maintenance Supervisor in maintaining all physical aspects of the property in an efficient, attractive, and functional condition.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships.  This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.  This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. 
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); with II+ years of hands-on experience in maintenance areas such as plumbing, electrical, carpentry, HVAC, pools (at locations where applicable), and basic knowledge of skilled trades and training; or equivalent combination of education and experience.
• Ability to read and comprehend instructions, short correspondence, and memos.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write correspondences.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to define problems, collect data, establish facts, and draw valid conclusions of customer requirements.  Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables to deal with problems or situations.
• EPA 608 Type I certification, CPO (preferred for locations that have a pool)

Key Accountabilities

+Customer Service and Maintenance

• Perform general maintenance duties such as, but not limited to, appliance and equipment repairs, HVAC repairs, basic carpentry, basic electrical, basic plumbing, and glass and screen replacement at the discretion of the Maintenance Supervisor.
• Supervise or perform all work necessary to quickly bring vacated units to rent ready condition.
• Complete work orders and other work responsibilities in a thorough, timely, reliable, safe, and satisfactory manner.
• Assist the overall team effort in any way possible to enhance curb appeal.
• Perform preventative maintenance on various building systems at the property.
• Develop and maintain personal technical skills necessary to advance the associate's capabilities to respond to on-site situations.
• Assist in identifying life safety issues at the site.
• Understand and comply with Fair Housing laws and standards.
• Strive to continuously meet or exceed resident satisfaction.
• Exhibit a pleasant and professional attitude when interacting with residents, vendors, and fellow staff members.
• Attend and participate in training programs as requested.
• Ability to access and utilize technology for work order and talent management.
• Assist with and attend community sponsored resident activities and functions.
• Perform on-call emergency service as required.
• Perform other duties as assigned.

+Adherence to Property Management Rules, Regulations and Guidelines

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Complies with Avanath's safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.

+Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You 

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion 

Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion ("DEI") are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization's diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+       Respectful communication and cooperation between all employees.

+       Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+       Work/life balance through flexible work schedules to accommodate employees' varying needs.

+       Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.