Maitre D - Gjelina LV - Gjelina Group

MAITRE D - GJELINA LAS VEGAS

Hourly Pay Rate: $ 25.00 + Mandatory Service Charge + Tips

ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions.

We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Maitre d' presents a positive first impression of the establishment's hospitality, friendliness, excellent service and high standards. The Maitre d' is responsible for controlling the flow of seating in the restaurant in a way that maximizes covers without compromising service. This role is also responsible for recognizing repeat guests and their dining preferences, greeting all guests, anticipating guest needs, setting realistic expectations regarding wait times, entering guest names into the computer system, showing guests to their table and bidding guests farewell as they leave.

This position also makes bookings and delivers a delightful yet efficient reservations service. As a reservationist, you are meticulous at administration, ensuring that every detail of a guest's reservation has been accurately recorded following established procedures.

GENERAL ATTRIBUTES:

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Report for duty on time, clocking in for your shift using the timeclock
• Manage your time including taking rests and meal breaks in compliance with New York Labor Law; keeping managers informed when you leave the floor
• Maintain high standards of appearance and hygiene at all times, that includes clean hair, nails, and no heavy perfumes or colognes
• Adhere to all health, safety, alcohol control and sanitation protocols
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
• Organize, clean, and maintain all areas of your service station
• Keep a manager informed when leaving the floor
• Use reservation system to manage/track guest flow into the dining and bar area, provide accurate wait times to incoming guests; maintain awareness of the status of the restaurant as a whole during service to make informed decisions regarding wait times and seating
• Communicate with floor staff about necessary table arrangements before and during service
• Communicate with Bussers, Servers, and Managers throughout service, updating on turn times, late reservations, out-times, guest notes, etc.
• Answer incoming calls to the restaurant and provide appropriate service; encourage guests to make reservations; respond efficiently and politely to all telephone, internet, and in-person inquiries
• Ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly in the reservation system
• Liaise with all departments to ensure the best service is provided to our customers
• Adhere at all times to the strictest of confidences, customer lists, customer information, business plans, and financial information
• Inform and involve managers when "Friend & Family" and special occasion events are booked before and during service
• Understand the right of way (guests, food runners, and staff)
• Knowledge of all food menu items; understanding main ingredients in each dish; understand how to communicate each dish to guests
• Fully understand the floorplan, table numbers, and seat positions of the entire venue
• Attend mandatory training and pre-shift meetings

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodation may be made as needed to enable individuals with disabilities to perform the essential functions.

• Must be organized, self-motivated, and proactive with a strong attention to detail
• In-depth knowledge of all dishes on the menu and their ingredients
• Familiar with all beverage items in-house
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management

or colleagues' request in a timely and courteous manner

• Ability to keep calm when faced with any unusual
• Ability to perform the essential functions of the job

CERTIFICATES & TRAINING:

County/State Approved Mgr. Food Handler

• State Approved Alcohol Awareness Training Program
• State Sexual Harassment Training
• Must understand how to abide by the rules of the Department of Health related to Food Service and Employee +Guest Safety

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. The Company is an Equal Opportunity Employer. Reasonable accommodation may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the position is regularly required to stand and walk for long periods of time (8 to 10 hours per day). Individuals in this position must also have the ability to do the following: regularly lift/carry/or move up to 25 pounds; frequently lift/carry/or move up to 35 pounds and occasionally lift/carry/or move up to 45 pounds; work with restaurant equipment (dough machine, ovens, fryers, knives, pots, and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described are representative of those in this position encounters while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate with surrounding areas that may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND ALLOWED TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF OUR BUSINESS ACTIVITIES, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

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